Assistant Manager - Naples, FL

Guest Services • Naples, FL • 2d ago

Compensation Amount:

70,000.00 USD Annual

Job Summary:

JOB SUMMARY

The Assistant Manager assists the General Manager in all aspects of property operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and Property initiatives. An accounting and bookkeeping background is vital for success in this position, as the role involves maintaining financial records, invoice coding, and supporting budget compliance. In addition, the Assistant Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently elevated level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position.

Job Description:

ESSENTIAL FUNCTIONS

Receive direction from the General Manager and assist in the overall management of the property's operations, including planning and developing daily operations; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the property.

Assist in supervising, training, scheduling, reviewing, and directing the property's staff under the GM's directives.

Maintain accounting records, daily reporting requirements, and Resident Service program processing.

Spearhead, under GM supervision, Annual and Board Meetings via electronic platforms, ensuring all owner information is accurate.

Review, code, and confirm invoice accuracy in conjunction with the Administrative Assistant for GM approval.

Conduct monthly inventory of maintenance supplies in conjunction with Resident Services.

Manage projects under the direct supervision of the GM.

Work with vendors to confirm insurance compliance, assist with gathering quotes/proposals under GM supervision.

Maintain and upload all documents into management support systems, including property website updates.

Manage confidential and non-routine information and explain policies when necessary.

Process Architectural applications in compliance with building standards, handle rental/sales applications, and complete estoppels.

Initiate contact with new residents to coordinate move-ins, provide introductions, and review building services and rules.

Handle delinquencies and coordinate collection processes in accordance with Association documents and Florida Statutes, under GM review.

Assist in preparation of Board Meetings, including Agendas, content, packets, and scheduling.

Respond to resident inquiries and resolve issues promptly, alerting the GM as necessary.

Maintain a safe facility environment, ensuring standards for maintenance, housekeeping, sanitation, and cash control are upheld.

Represent the company professionally, maintaining a positive image with clients, guests, associates, and vendors.

Perform property opening and closing procedures, including during emergencies.

All other duties as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS

Bachelor's or Business Degree preferred, or equivalent experience.

Strong accounting and bookkeeping skills with experience in financial reporting, invoice processing, and budget management.

At least 3 years of experience in related property management.

Leadership, teamwork, problem-solving, and technical capacities.

Proficiency in MS Word, Excel, Outlook, accounting software, and web-based platforms.

Demonstrated ability to interact professionally with a diverse range of people.

Effective organizational skills and ability to coordinate multiple priorities.

Strong customer service skills and a proactive approach to assisting residents and coworkers.

Active Florida CAM license required.

PHYSICAL AND MENTAL REQUIREMENTS

Frequent movement within the property; bending, lifting, carrying, and reaching above shoulder height.

Lifting/carrying up to 25 lbs regularly, 35 lbs frequently, 50 lbs occasionally.

Ability to stand for the workday and climb stairs regularly.

Tolerance for temperature changes in indoor/outdoor environments.

Proficiency in reading/writing work-related documents in English.

Clear speech and comprehension abilities to interact with coworkers and residents.

Physical presence on-site required to perform duties.

Ability to work in warm conditions during emergencies.

EQUIPMENT USED

Typical office equipment (computer, fax, telephone, copier, scanner, etc.)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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