On Call Night Auditor

Omni Hotels • Frisco, TX • 2h ago

Location

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Job Description

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities

Preparation of daily reports and distribution as directed.

Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.

Conduct back up procedures for Epitome and drop tape nightly.

Handling Express checkouts ensuring their completion.

Completion of third shift Night Audit checklist

Balancing of daily postings and revenue.

Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.

Understanding of all front office standards and assist in solving deficiencies.

Documenting errors made by cash handling auditors.

Prepare In-house allowance and adjustment spreadsheets each day.

Prepare and send out the DAR to appropriate team members.

Balancing of daily posting and revenue, and resolution of inaccuracies.

Ensuring nightly transmission of credit cards through IPU and Epitome.

To be thoroughly acquainted with all check-in and check-out procedures and policies.

To be a main liaison between guest and the hotel.

To appropriately protect confidential guest information and guest room key access according to front office SOP's.

To be thoroughly acquainted with PBX Operator duties.

Be familiar with emergency procedures and Alarm System in the PBX department.

Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.

To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.

Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)

Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.

Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)

To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)

To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)

To be familiar with local attractions and businesses (to include, Museums, Restaurants, Malls)

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Familiarity with parking validation procedures and Good Night's Rest Policy

Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio

Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications

Excellent customer service and problem solving skills

Must have strong communication, computer and organizational skills

Maintain a professional business appearance, attitude, and performance

Prior guest service experience required, preferably hotel front office experience

Must be able to work a variety of shifts, including weekends and holidays.

Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TX-Frisco

Posted Date6 hours ago(10/24/2025 12:46 PM)

Requisition ID 2025-128849

of Openings 1

Category (Portal Searching) Front Office Operations

Similar Jobs

Line Cook 3 | Trick Rider

Omni Hotels • Frisco, TX • 2h ago

Retail & Hospitality

Location THE MODERN HOME OF AMERICAN GOLF Discover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. St...

2h ago

Go to Apply

Line Cook 2 | Lounge by TopGolf

Omni Hotels • Frisco, TX • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Front Desk Agent

Omni Hotels • Irving, TX • 2h ago

Retail & Hospitality

Location Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, e...

2h ago

Go to Apply

Line Cook 1 | Full Time

Omni Hotels • Irving, TX • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Dishwasher | Full-time

Omni Hotels • Irving, TX • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Retail Salesperson

Bridgestone Americas • Rowlett, TX • 2h ago

Retail & Hospitality

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

2h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Lewisville, TX • 3h ago

Retail & Hospitality

170529BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

3h ago

Go to Apply

Manager of Product Delivery

Republic Finance, LLC • Plano, TX • 5h ago

Retail & Hospitality

Overview & Responsibilities In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States! We specialize in providing flexible lending solutions...

5h ago

Go to Apply

Restaurant Host - Hostess

On The Border • McKinney, TX • 11h ago

Retail & Hospitality

Compensation: Up to $15/HR Be the HOST with the most! You already have the dazzling smile and award-winning personality! At On The Border Mexican Grill & Cantina we celebrate bringing people together! It's our missio...

11h ago

Go to Apply

Restaurant Manager

Cracker Barrel • Prosper, TX • 11h ago

Retail & Hospitality

They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter,...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.