After Hours Support Manager

Tribute Home Care • Framingham, MA • 10h ago

Framingham, MA, USA | Hourly | 15 per hour | Part Time

Become an After-Hours Support Manager with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - GrowHave a voice - Laugh - Love your team

Tribute Home Care is looking for an After Hours Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of an After Hours Support Manager

In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills.

Tribute is seeking candidates who are available to regularly work Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST, and can occasionally provide coverage for other overnight shifts and weekend shifts.

What you need to be qualified for this position:

Candidates for this role must reside within a commutable distance of Tribute's Framingham, MA office for occasional trainings and company events

At least 1 year of administrative experience in health care, elder care or human services

A Bachelor's degree from an accredited college

Prior experience in a remote working environment

Strong problem-solving skills and the ability to multitask

Unwavering, passionate commitment to the customer experience and service excellence

Strong writing and verbal communication skills

Proficiency with Microsoft Office

Calm demeanor and patience

Attention to detail and strong organizational skills

Benefits of working at Tribute:

Strong, mission-driven culture

Fun, collaborative, and supportive team that you will love working with

Opportunities for growth

Autonomy and flexibility

Paid time off

Ability to work from home / remote as desired

Equipment provided

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.

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