SOC Operations Manager

Securitas Security Services USA, Inc. • Plano, TX • 12h ago

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking an experienced Security Operations Center (SOC) Operations Manager to lead daily operations at our Plano, TX client facility. This role manages SOC staff, ensures adherence to procedures and service levels, and serves as the first point of escalation for incidents, alarms, and operational issues.

Responsibilities include monitoring and optimizing workflows, coordinating incident response, ensuring accurate reporting and documentation, and maintaining operational readiness. The SOC Operations Manager will coach and develop staff, deliver ongoing training, provide constructive feedback, and foster a culture of accountability, teamwork, and continuous improvement.

This role also involves collaborating with security, IT, emergency response, and other stakeholders, managing staffing and schedules for 24/7 coverage, refining standard operating procedures, and supporting the implementation of new technologies and processes to enhance SOC capabilities.

Compensation and Benefits :

We believe in investing in our people. When you join Securitas, you'll receive:

? Competitive Salary: $ 80,000 - $95,000 annually

? Comprehensive Benefits Package:

Medical, dental, vision, and life insurance

10 accrued vacation days, 4 personal holidays, 6 sick days

401K with company matching

? Career Growth: Continuous training and leadership development programs.

? Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Responsibilities :

Supervise daily SOC operations, ensuring compliance with policies, procedures, and service-level agreements.

Monitor and coordinate activities of GSOC operators/analysts, providing real-time guidance and support.

Serve as the primary escalation point for incidents, alarms, and emergency events.

Ensure accurate logging, documentation, and reporting of incidents and operational activities.

Develop and deliver training, coaching, and performance feedback to GSOC staff.

Assist in scheduling, staffing, and shift coverage to maintain 24/7 operational readiness.

Coordinate with corporate security, IT, emergency response, and other stakeholders during critical incidents.

Contribute to the development and refinement of SOC standard operating procedures (SOPs).

Prepare and present operational reports, performance metrics, and after-action reviews to leadership.

Support continuous improvement initiatives and recommend enhancements to systems, tools, and processes.

Qualifications

Associate or Bachelor's degree in Security Management, Criminal Justice, Information Technology, or related field (or equivalent experience).

Must have 3+ years of Lenel and/or Milestone experience

3-5 years of experience in a security operation or SOC environment, with at least 4+ year in a supervisory or lead role.

Strong knowledge of SOC functions, including monitoring, incident response, escalation protocols, and crisis management.

Familiarity with security technologies (CCTV, access control, alarms, incident management systems, threat intelligence platforms).

Excellent written and verbal communication skills.

Proven ability to lead teams in a high-stress, fast-paced environment.

Strong analytical, decision-making, and problem-solving skills.

Flexibility to work shifts, including nights, weekends, and holidays, as part of a 24/7 operation.

Key Competencies

Leadership and team motivation

Operational awareness and attention to detail

Crisis management and decision-making

Strong interpersonal and communication skills

Adaptability and accountability

Ready to Make an Impact?

At Securitas, we don't just support your career growth-we celebrate it. If you're ready to bring your expertise to a team that values innovation, collaboration, and results, we want to hear from you. Apply today and take the next step in your career.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

SOC Operations Manager / Securitas Security/ Dallas TX / TXDPS License # B01835

AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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