Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Menomonee Falls, WI • 1d ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Rock and Brews Bartender

POTAWATOMI CASINO HOTEL • Milwaukee, WI • 1h ago

Retail & Hospitality

JOB REQUIREMENTS: Starting at \$11.10 per hour plus tips| Requires flexibility to work various shifts. In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our Rock...

1h ago

Go to Apply

Wireless Retail Sales Associate - W2658

OSL Retail Services • West Bend, WI • 2h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16.00/hour base pay and uncapped commission! Employees earn $19.00/hour just hitting minimum expectations and top perfo...

2h ago

Go to Apply

Assistant Project Manager - Data Center

Cupertino Electric • Port Washington, WI • 19h ago

Retail & Hospitality

Posting Title: Assistant Project Manager - Data Center Reports To: Director of Regional Operations, Data Center Location: Port Washington, Wisconsin Salary Range: $80,000 to $105,000 Final determination of a successful c...

19h ago

Go to Apply

Restaurant General Manager

Taco Bell • Cedarburg, WI • 1d ago

Retail & Hospitality

Taco Bell is Coming to Cedarburg! Your opportunity to run a brand-new store is Now, start training immediately! As Restaurant General Manager at Team Lyders, you will manage one of our restaurants within our brand standa...

1d ago

Go to Apply

Retail Sales Associate

Verizon Wireless • Milwaukee, WI • 2d ago

Retail & Hospitality

JOB REQUIREMENTS: When you join Verizon You want more out of a career. A place to share your ideas freely - even if they\'re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and e...

2d ago

Go to Apply

Retail Sales Associate

Verizon Wireless • Milwaukee, WI • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Retail Sales Associate

Verizon Wireless • Waukesha, WI • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Buildings and Systems Engineering Maintenance Mechanic

UPS • Oak Creek, WI • 2d ago

Retail & Hospitality

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities,...

2d ago

Go to Apply

Electrical Assembly Team Member

MPE Inc. • Milwaukee, WI • 2d ago

Retail & Hospitality

Electrical Assembly Team Member-$20-24/hour At MPE we are dedicated to making a difference in the world through cutting-edge medical technology. Our mission is to be the global leader in design, engineering, and manufact...

2d ago

Go to Apply

Retail Relationship Banker

BMO Financial Group • Thiensville, WI • 3d ago

Retail & Hospitality

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively wit...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.