Customs Brokerage Agent

Expeditors • Eagan, MN • 1w ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

A Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.

Ensure a smooth and timely customs process flow for all customs related activities

Daily execution of workflow and department metrics

Transfer declaration information from commercial documents, or other sources into our customs entry system

Accurate and timely data entry to allow for the build of a complete US Customs declaration

Build and maintain strong relationships with the customers and government organizations

Ensure compliance to regulations at all times, both internal and external

Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies

Understand customer expectation to ensure all the elements of the SOP and KPI's are met

Identify and manage exceptions while also identifying opportunities for continuous improvement

Effectively manage and organize emails for timely follow up

Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

Understanding of transportation documentation and terms is a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Strong desire to learn

Good computer skills (Excel, Word, PowerPoint)

Fluent in English

College degree

Reporting Structure

Customs Brokerage Lead Agent, Supervisor and Manager

Expected pay range for this position: $22.00-$25.00 per hour.

Expeditors offered benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

Holidays (10)

Flexible Days (2)

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & Vision Coverage

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave (additional eligibility criteria)

Dependent Care Flexible Spending Account (DC FSA)

Employee Assistance Program (EAP)

Training and Personnel Development Program

Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines.

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