1452135 Customer Delivery Architect
Apply (https://jobs.cisco.com/jobs/Login?projectId=1452135)
Location:New York, New York, US
Alternate LocationConnecticut, Massachusetts, New Jersey, or New York (Must be within daily driving distance to New York, NY.)
Area of InterestCustomer Experience
Compensation Range168800 USD - 241200 USD
Job TypeProfessional
Technology Interest*None
Job Id1452135
New
The application window is expected to close on: 10/24/2025
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Must currently live within commuting distance and be able to work onsite 3-4 days per week in the greater New York City location.
Meet the Team
Our Customer Delivery Architects are an integral part of the Customer Experience (CX) team supporting our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and improve their network to meet business objectives. We are the customer's trusted advisor, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.
Your Impact
As a Customer Delivery Architect, you will play a pivotal role in ensuring that Cisco fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. In this customer-facing role, you will work with important members throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor. You will stay informed about customer challenges and remain up to date on Cisco's solutions and service offerings that can be proposed to address and resolve these challenges. The ideal candidate is a creative problem solver with a business-focused and growth mindset, capable of proactively shaping our customers' technical roadmaps. Drawing upon a comprehensive mix of broad security and networking knowledge, as well as specific area expertise, along with excellent customer relationship skills, you will establish yourself as trusted advisor capable of building long-term relationships with customers. We value diversity and believe that an inclusive approach cultivates innovation and better outcomes for our customers. We encourage candidates from all backgrounds and experiences to apply, as we believe that a diverse team drives success and enables us to better understand and serve our customers.
Minimum Qualifications:
10+ years relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering and 3+ years of current SLED experience
BS in Computer Science, Electrical Engineering, or equivalent experience
8+ years of design, development, and implementation of integrated solutions for large scale datacenter, enterprise, and multi-cloud networking environments and technology solutions like ACI, VXLAN EVPN fabrics, SD-Wan, SDA, MPLS, Firewall and ISE etc.
Preferred Qualifications:
Cisco Certified Internetwork Expert (CCIE) in Route Switch or Data Center is preferred.
Provide thought leadership and technical expertise in solution architecture and integration strategies.
Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
Have the capacity to see and articulate a vision that inspires change!
Ability to multi-task and self-start in a fast-paced team environment and work independently.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
*LI-VL1
CJ
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
