General information
Ref # 20949
Remote? No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
The Investigations Recovery Manager leads the design, implementation, and execution of a robust Fraud Investigation Recovery framework for deposit operations.
Responsible for implementing efficient and effective strategies to ensure the corporate directive regarding fraud recoveries, the Investigations Recovery Manager will serve as a subject matter expert in a broad array of bank fraud investigation and recovery efforts. This role works alongside the Fraud Investigations Manager and investigators ensuring investigation cases support any warranted recovery effort. Advise Senior Management and Bank personnel of emerging recovery issues and consult and guide the Bank in the establishment of processes to increase recoveries where possible and sets high standards of performance for self and others and assumes responsibility and accountability for successful execution.
Additional responsibilities of the position include leading enterprise internal and external investigations and recovery efforts; create industry best practices through analysis, sound risk management practices and forward thinking.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
Lead the development, implementation and administration of all aspects of the Bank's Fraud Recovery Program, ensuring adherence to all policies and procedures. Continually monitor, review and evaluate the constantly evolving fraud threats and continue strengthening the Bank's recovery framework.
Manage a team of Fraud Recovery Analysts and Associates, driving transformative change through innovation and executing strategic initiatives.
Provide expert advice on the detection and investigation of various @types of fraud, including but not limited to, credit card fraud, identity theft, money laundering, and cyber fraud.
Provide SAR guidance on cases requiring a SAR discovered during recovery efforts.
Supervise fraud recovery effectiveness, sustainability and resiliency of the Bank, driving change and improvement by convening, informing, supporting, influencing and mentoring; ensuring all operations are effectively integrated to achieve best possible outcomes; develop and implement strategies to accommodate current and future organizational plans, programs, and needs.
Perform overall functional management, long-range planning, significant delegation of responsibility. Have latitude in decision-making and operate only in the broad framework of organization policy. Set procedures for area of responsibility and contribute to business wide strategy.
Oversee and ensure Recovery Associates conduct appropriate and timely recovery analysis in response to recovery efforts . Ensure confidentiality of the investigation is preserved, tasks are assigned, due dates and timelines are tracked.
Engage with internal teams and external financial institutions, serving as the primary point of contact for complex requests.
Conduct regular performance evaluations and establish results-focused goals for all direct reports.
Serve as liaison with Legal for recovery initiatives.
Perform other duties as assigned.
activities of assigned department personnel.
Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
Monitor staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
The Skills You Bring
This role requires a combination of leadership strategic thinking and a deep understanding of fraud detection, investigations, and recovery processes. The ideal candidate should have a strong background in financial risk management, data analysis fraud investigation, and the ability to work collaboratively with various internal and external teams
· 5+ years of experience in fraud investigations and SARs with leadership/investigations/operations experience in financial services required.
Work related experience should consist of an in-depth background in Bank administration, bank fraud investigations, compliance and supervisory skills.
· Experience should also consist of an in-depth background and Investigations leadership experience in bank fraud investigations of all @types of forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ach, etc.), banking operations, government regulations, proven usage and knowledge of UCC codes and industry defenses to adverse claims and compliance/operational support.
· Proven knowledge of regulatory Suspicious Activity Report experience - must have skills related to identifying, analyzing, and reporting suspicious activities that may indicate fraud, money laundering, or other financial crimes.
· CFE, CAFP, and CFCI Certifications preferred.
· Ability to make appropriate judgments and decisions with limited guidance.
· Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals and to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
· Reasoning Ability- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
· Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision.
· Ability to maintain confidentiality and instill trust within the organization.
· Proficient in Microsoft Word, Excel and PowerPoint.
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging: 90000
Experienced: 107500
Expert: 125000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
