Sr Operations Manager

Acosta Group • Miami, FL • 12h ago

DESCRIPTION

The Sr. Operations Manager is a remote position that supports client functions across an indirect sales channel to drive store excellence and growth. In this role, you will consult the field sales organization and establish tactics and implement solutions based on performance KPIs at the door, dealer, and field sales levels. This position will directly influence the development of how the client field sales team is supported operationally. This leader in consultation with the supported field sales organization leadership will make decisions for day-to-day business needs as well as long-term strategic decisions.

RESPONSIBILITIES

Support the operations and processes for the Value Indirect operations organization.

Collaborate closely with the Value Indirect Field Sales organization from Retail Performance Managers through leadership, developing & executing on a sales strategy that aligns to the broader Value Indirect Channel strategy.

Be responsible for decision making in support of the field sales organization, using functional subject matter expertise and conceptual thinking skills

Oversee and coordinate end-to-end ownership of complex organization-level initiatives with the focus of driving core KPIs and growth of Value Indirect stores with limited oversight and direction

Accountable to scope, define, and introduce field support strategies, processes, best practices, and procedures while identifying potential risks & providing transformational opportunities

Manage daily, weekly, monthly ad-hoc reporting requests and presentation materials in support of opportunity doors, dealer, and/or field support for supported organization.

Lead cross functionally with both internal and external stakeholders to ensure alignment with channel priorities & long term goals. This includes, but is not limited to, Channel Management, Systems, Merchandising, Go to Channel, Training, Distribution Execution, etc.

Consistently deliver high quality work that fully addresses the intended criteria, goals, and objectives

Effectively communicate verbally and in writing to stakeholders, team members, and leadership

QUALIFICATIONS

Bachelor's degree or four or more years of work experience

Six or more years of relevant work experience

Experience with program and/or project management

Willingness to travel up to approximately up to 50%

Ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, possess obsessive attention to detail and demonstrate a sense of urgency

Exceptional analytical skills and ability to solve ambiguous problems and deliver results despite challenges

Self-motivated and able to work independently with minimal supervision

Experience in wireless industry

ABOUT US

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Marketing

Position Type: Full time

Business Unit: Marketing

Salary Range: $100,000.00 - $115,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 15096

Employer Description: MOSAIC\EMP\DESC

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