Operations Manager

Sedgwick • Irving, TX • 11h ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Operations Manager

PRIMARY PURPOSE : To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Oversees internal quality review process and reports monthly.

Assures compliance with client internal controls, audit requirements and service agreement requirements.

Establishes business plan with goals and objectives for assigned clients.

Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.

Establishes and maintains client contacts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.

Experience

Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.

Skills & Knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment.

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $ 69,589.00 - $75,000.00 USD Annual . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Similar Jobs

Receptionist

Akin Gump Strauss Hauer & Feld LLP • Dallas, TX • 34min ago

Management & Administrative

Location: Dallas Schedule: 9:30 AM to 6:00 PM FLSA: Non-Exempt Position Type: Full-Time/Regular Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout...

34min ago

Go to Apply

Senior Analyst - GPO - Supply Chain Management

Texas Health Resources • Arlington, TX • 2h ago

Management & Administrative

Senior Analyst - Supply Chain Management Bring your passion to Texas Health So We Are Better + Together Work Location: Hybrid - Texas Health Resources; 612 E. Lamar Boulevard Arlington, TX 76011 Work Hours: Full-Time: Mo...

2h ago

Go to Apply

EHS Program Manager, Supply Chain Operations

Google • Midlothian, TX • 2h ago

Management & Administrative

EHS Program Manager, Supply Chain Operations corporatefare_ Google place Atlanta, GA, USA; Midlothian, TX, USA; +3 more; +2 more Mid Experience driving progress, solving problems, and mentoring more junior team members;...

2h ago

Go to Apply

Cyber Cloud Security Services Sales Engineer

Deloitte • Fort Worth, TX • 3h ago

Management & Administrative

Cloud Security Managed Service Sales Engineer Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients...

3h ago

Go to Apply

Cyber Cloud Security Services Sales Engineer

Deloitte • Dallas, TX • 3h ago

Management & Administrative

3h ago

Go to Apply

1st Shift Inventory Specialist - Cycle Counter

Kuehne+Nagel • Lewisville, TX • 7h ago

Management & Administrative

It's more than a job As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your tea...

7h ago

Go to Apply

[Hybrid] Korean Bilingual Executive Admin Assistant (16215-1)

JND • Plano, TX • 7h ago

Management & Administrative

Job Title: Korean Bilingual Executive Admin Assistant Job Type: Regular Fulltime, Hourly Korean Bilingual MUST Bachelor degree with at least 5 years of EA experience supporting VP level executives and staff Hybrid: M-Th...

7h ago

Go to Apply

Data Scientist, Intelligent Talent Acquisition

Amazon • Irving, TX • 7h ago

Management & Administrative

Description Do you want a role with deep meaning and the ability to make a major impact? As part of Intelligent Talent Acquisition (ITA), you'll have the opportunity to reinvent the hiring process and deliver unprecedent...

7h ago

Go to Apply

Service Sales Manager

EMCOR Group • Lewisville, TX • 8h ago

Management & Administrative

About Us We are a full-service provider of HVAC construction, service, and maintenance solutions, with expertise in virtually all @types of commercial systems. Our team has complete mechanical, electrical, and plumbing (...

8h ago

Go to Apply

Broker Operations Manager III

PennyMac • Plano, TX • 11h ago

Management & Administrative

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of in...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.