Sr Business Insights Analyst- Business Banking

Citizens • Westwood, MA • 8h ago

Description

JOB DESCRIPTION

As a Business Insights Sr Analyst, you will support Business Banking's senior leadership through data-driven decision-making processes, providing strategic insights and helping to shape the analytical efficiency and implementation within various platforms such as Salesforce and Data Marketplace. You will also use best-practices and knowledge of internal or external business scenarios to improve and iterate our support of business products and services for customers and colleagues, develop and articulate strategic recommendations based on rigorous data analysis and be able to work independently with close collaboration across other functional teams, including ED&A, Wealth and Commercial. You will be a key player in providing insights that directly impact our business strategies through complex analysis and 'big picture' thinking with frequent exposure to senior leadership.

Job Responsibilities

Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making.

Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions and reporting based on requirements.

Ensure accuracy of results and analytical methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communicating occurs.

Identify business opportunities and opportunities for optimization through analysis of large, complex data sets.

Manage many priorities with minimal oversight. Be able to plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity.

Support the field through various ad-hoc asks while promoting value added reporting consistency with an obsession over iteration, optimization and efficiency.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

Bachelor's degree ideally in a quantitative field; Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, or Engineering

3+ years professional experience in an analytics role and 1+ years strategy experience in a corporate setting, prior experience within Financial Services preferred

Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

Strong problem-solving skills with ability to synthesize complex data sets and concisely deliver root cause analyses and outline possible solutions

Ability to connect and 'pull the thread through' from deep data analysis to value added strategic story telling.

Ability to independently manage and develop ongoing business support with key business partners

Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues in multiple departments

Advanced experience in Microsoft Office computer applications, such as Excel, and PowerPoint

Experience developing dashboards in Tableau or similar data visualization tools

Experience working with database analysis and querying tools and languages

Strong proficiency in database cleanup, validation and dataset generation

Ability to deal with highly confidential information in a professional manner

Preferred Qualifications

Master's Degree in Business Administration

Strong familiarity with banking systems, data lake and Salesforce, with business line experience supporting front-line colleagues

Experience in statistical modeling and complex analyses

Experience with data querying automation and database validation

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday

Hybrid: 4 days on site from a Citizens Corporate Office, 1 day remote

LI-Citizens1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/30/2025

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