Executive Floor Concierge

U.S. Bank • Minneapolis, MN • 6h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Executive Floor Concierge will be a poised and service-oriented professional with the primary responsibility to host and support board members, senior executives, and distinguished guests in a high-touch corporate environment. This role blends hospitality, event coordination, and vendor management to deliver exceptional experiences that reflect our brand's commitment to excellence.

ESSENTIAL FUNCTIONS

Executive Hosting & Support

Serve as the primary point of contact for visiting executives and board members

Anticipate and fulfill guest needs with discretion, professionalism, and warmth

Coordinate logistics for meetings, accommodations, transportation, and dining

Event & Hospitality Coordination

Plan and execute high-level corporate events, dinners, and receptions

Collaborate with internal teams and external vendors to ensure seamless execution, including security and the internal events team

Maintain a refined atmosphere in executive lounges and meeting spaces

Vendor & Relationship Management

Source, negotiate, and manage relationships with hospitality and service vendors

Ensure vendor performance aligns with company standards and expectation

Customer Service Excellence

Deliver personalized, anticipatory service with a focus on discretion and confidentiality

Resolve issues swiftly and professionally, maintaining a calm and composed demeanor

PREFERRED SKILLS/QUALIFICATIONS

Proven executive presence and ability to interact confidently with senior leaders

Exceptional communication skills-verbal, written, and interpersonal

Background in hospitality, events, or luxury service environments

Strong organizational skills and attention to detail

Ability to work flexible hours, including nights and weekends as needed

Experience managing vendors and coordinating logistics in a fast-paced setting

Prior experience in a corporate concierge, executive assistant, or hospitality leadership role

Certified Meeting Professional (CMP) preferred

Familiarity with high-end service standards and luxury hospitality protocols

Proficiency in scheduling tools, travel and car service arrangements and meeting and events audio/visual technology

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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