As the Service Manager, you'll oversee the Construction, Truck, and Power Systems service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today!
We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
Maintains a high level of customer satisfaction.
Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
Handles documentation and resolution of Goodwill claims with manufacturers.
Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
Interviews and hires personnel for service department.
Maintains a safe, clean, neat and orderly work environment.
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
Resolving customer disputes to ensure fair value for the customer and company.
Reviews work orders and ensure timeliness of completion and accuracy.
Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
Regularly review JHA's, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
Works within and promotes vision, mission, and values of BMC.
Performs other duties as assigned.
Supervisory Duties:
Manages all service department personnel.
Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains and develops employees consistent with department/division goals, providing coaching on career development
Qualifications:
Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Must have good leadership, detail and organizational skills.
Ability and willingness to work flexible hours
Mechanical experience with the product lines we represent preferred.
Completion of Lead Yourself for internal candidates is preferred.
Two-year degree or equivalent experience and training preferred.
Prior supervisory experience or Service Management Training preferred.
Must possess a clean driving record
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
Health Insurance - 3 plan options
Health Savings Account - Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance - 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage - 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) - including Health Coaching
SmartDollar - employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
EOE/Vet/Disability
