Customer Service Representative

Gerber Collision & Glass • Johnstown, PA • 2d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$15 - $18 + Depending on Experience

Similar Jobs

Customer Service Representative

Teleperformance USA • Indiana, Indiana • 1d ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

1d ago

Go to Apply

Administrative Coordinator - Kiewit Power Constructors

Kiewit • Homer City, PA • 2d ago

Management & Administrative

Requisition ID: 178176 Job Level: Entry Level Home District/Group: Kiewit Power Constructors District Department: Administration Market: Power Employment Type: Full Time Position Overview We are currently looking for a p...

2d ago

Go to Apply

Administrative Assistant

Robert Half • Somerset, PA • 3d ago

Management & Administrative

Description Our client in Somerset, PA is looking for a contract to hire Administrative Assistant for a fully onsite opportunity. This position offers great opportunity for dynamic, motivated self-starters to work on a v...

3d ago

Go to Apply

Account Services Representative

Yoh Services • Johnstown, PA • 3d ago

Management & Administrative

Reference #: 1338461 Account Services Representative Category: Information & Communication Technology Employment Type: Contract To Hire Reference: BH-389929 Yoh has an immediate, 12-month contract-to-hire opportunity...

3d ago

Go to Apply

Corrections Officer Trainee - State Correctional Institution Pine Grove

Commonwealth of Pennsylvania • Indiana, PA • 3d ago

Management & Administrative

Reference #: 5114064 THE POSITION Are you looking for more than just a job, but the start of a successful career? If you have a strong dedication to public service and want to help keep the public safe, we encourage you...

3d ago

Go to Apply

Application Specialist - Deposit Services - Relationship Management

First Commonwealth Bank • Indiana, PA • 1w ago

Management & Administrative

Maintain the integrity and quality of accounts through processing requests for name changes, address changes, statement changes, charging off accounts, and other miscellaneous updates provided from the Offices and the Po...

1w ago

Go to Apply

Customer Service Representative

CVS Health • Indiana, Indiana • 1w ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1w ago

Go to Apply

Administrative Assistant - Indiana, PA

Merakey Pennsylvania • Indiana, PA • 1w ago

Management & Administrative

Reference #: 5001155255806 Back Administrative Assistant 104156 Indiana, Pennsylvania, United States Apply Apply for this job now! Apply Position Type Part-Time Shift 1st Shift - no week-ends Work Schedule M-F 9:00am-1:0...

1w ago

Go to Apply

Administrative Project Assistant

CVS Health • Indiana, Indiana • 1w ago

Management & Administrative

1w ago

Go to Apply

Analyst, Risk Management

CVS Health • Indiana, Indiana • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.