Summary The physical location of the position is in the Emergency Department, Richard L. Roudebush VAMC. The overall purpose of the position is to assist and serve medical providers and nursing staff in the Emergency Department in collecting and performing a variety of tasks related to diagnostics and procedures within their scope of practice, as well as the completion of clerical and administrative duties. This position is designed to fully support all Emergency Department function. Responsibilities The duties of the position may include but are not limited to the following: Major Duties: Administrative - Handles Clerical/ Administrative Support and Coordination Requirements: Provides general clerical/administrative support coordination work for the unit. Manages administrative functions. Utilizes and maintains the EDIS for admission, updating patient / assigned staff status and disposition of all Veterans within the Emergency Department, is proficient in Microsoft word and excel and is proficient in encounter coding. Receives telephone calls and visitors to the Emergency Department. Coordinates and arranges scheduling needs for patients to continue the plan of care. Establishes /maintains Emergency Department files/record systems. Gathers and complies statistics for necessary reports. Completes and enters encounter information ensuring coding is correct and completed for reimbursement purposes. Coordinates fee basis services referral and referrals to other facilities. Organizes and maintains a monitoring system for recommended programs. Participates in planning and development recommendations for changing program policies and procedures that will improve delivery of services and patient flow. Represents Emergency Department Health Techs at team meetings. Maintains Patient Records: Scans individual documents or information appropriately into patients' electronic record. As part of quality assurance, reviews records for completeness. Identifies problems or potential barriers with patient flow, administrative or process issues. Facilitates process analysis to alleviate problems. Performs direct patient support work to include collecting information from patients, providing personal patient care, and educating patients on pre and post interventional activities. Receives and Direct Patients: Receives and directs patients, answers routine inquires and makes referrals as appropriate. Assists patients in contacting volunteer, social or chaplain services as appropriate. Receives and responds to a number of unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters. Determines nature of inquiry and independently responds to all administrative questions. Furnishes information for insurance claims and prepares statements of treatment or stays. Obtains release forms. Assists patients, visitors and others requesting information, guidance, or referral for special assistance. Performs interventions associated with verbal de-escalation, self-defense, and therapeutic containment as it relates to the prevention and management of disruptive behavior. Collects, Collaborates, and Maintains Quality Assurance or Performance Improvement Records: Performs administrative tasks such as collecting, collating, and maintaining OA/ Pl records. Responds to inquiries from patients, family members and caregivers. Coordinates activities of unit with healthcare support services through the organization. Collects and organizes statistical data for regular and onetime reports. Clinical care - Receives/Interprets Requests for Procedures: Receives orders or instructions for interventions/procedures and/or set up for interventions/procedures. Interprets requests or instructions and completes administrative processes required for action in collaboration with medical and nursing personnel. Receives and completes assignments for a variety of complex tasks. Health Technician interprets and carries out the requests and/or instructions within scope of practice. Secures Patients' Confidence/Cooperation: Secures patients' confidence and cooperation during care/interventions. Explains procedures, positions individuals for desired results, cushions, and shields patients as appropriate and sets up for simple interventions. Varies procedures/clinical activities to adjust to patients' medical condition. Explains interventions/procedures and positions patients for a variety of difficult invasive and diagnostic procedures. Answers patients' questions related to scope of practice actions during procedures/interventions, operates, cleans, and maintains medical instruments and equipment for diagnostic and treatment procedures. Work Schedule: 0730AM-2000PM. Compressed/Flexible: (6) 12 hours shifts & (1) 8 hour shift, 40 hours per pay period. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Emergency Department)/PD92919-A Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2025. English Language Proficiency: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of an extensive body of rules, policies, procedures, and measures of the Emergency Department that requires extended training and experience to perform a wide variety of interrelated or nonstandard assignments and resolve a wide range of problems. Thorough knowledge of the variations in anatomy. Thorough knowledge of Emergency Department materials and skill in their use. Skill and precision in use of the tools (peak flow meter, glucometer, incentive spirometry, Breathalyzer, urinary catheterization, phlebotomy including blood cultures), material and equipment used in the Emergency Department including the EKG. Knowledge of what @type of specimen requires special handling such as special tubes, prompts processing, and placed on ice. Skill in performing CPR/ BLS to assist staff. Proficient in Microsoft Word, Excel, Outlook, EDIS Tracking system, Coding. NOTE: Graduate education or an internship meets the specialized experience required above GS-5 only in those instances where it is directly related to the work of the position. Please provide a transcript if you are basing all or part of your qualifications on education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Demands: The work is primarily physically active and requires extensive and prolonged standing, walking, bending, lifting, sitting, and carrying of items, and involves pushing and pulling of wheelchairs/stretchers/mobile equipment. The work requires above average agility and dexterity. The work may require heavy lifting of equipment, supplies and/ or patients in conjunction with patient lifting resources as available. The work requires the ability to multitask while performing administrative, clerical and clinical duties. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
