Customer Service Representative I

Sysco • Fairburn, GA • 7h ago

JOB SUMMARY

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

RESPONSIBILITIES

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.

Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.

Develops a comprehensive understanding of the organization's products and services and utilizes this knowledge to support customer needs.

Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

Embraces training and development opportunities to build skills and enhance performance.

Stays adaptable in a dynamic, customer-focused environment to meet changing demands.

Performs other duties as directed by management.

EDUCATION

High school diploma or equivalent.

EXPERIENCE

1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

SKILLS

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Sysco

Go to Apply

Share this job

Similar Jobs

Regional Marketing Manager

ARCO • Atlanta, GA • 2h ago

Management & Administrative

ABOUT YOU Are you highly organized and excited to lead regional marketing efforts for a top-ranked place to work? If you are a proactive marketing leader with a strategic mindset, ready to make a significant contribution...

2h ago

Go to Apply

Associate Manager Field Marketing Services

IHG • Atlanta, GA • 2h ago

Management & Administrative

We are seeking a Field Marketing Associate Manager to be responsible for strategic execution of hotel-level marketing strategies and initiatives for our managed and franchised hotels. Your day to day Work alongside Field...

2h ago

Go to Apply

Group Marketing Manager, Mailchimp Web Marketing

Intuit • Atlanta, GA • 2h ago

Management & Administrative

Overview Part of the GBSG Marketing Services organization, the Web Marketing team is responsible for optimizing the Mailchimp website to drive customer acquisition and revenue growth. We leverage qualitative and quantita...

2h ago

Go to Apply

Senior Marketing Manager, AI and Personalization

Intuit • Atlanta, GA • 2h ago

Management & Administrative

Overview Intuit is a mission-driven, global financial technology platform that gives everyone the opportunity to prosper. We do this by using technology to solve our customers' most important problems. We serve customers...

2h ago

Go to Apply

Associate, Marketing Data Manager, Infrastructure

Humana • Atlanta, GA • 2h ago

Management & Administrative

Become a part of our caring community and help us put health first At Humana, we're dedicated to building a data-driven marketing ecosystem that supports our mission to help people achieve their best health. As an?Associ...

2h ago

Go to Apply

Senior Director, Portfolio Leader- Electrical Power Management

Honeywell • Atlanta, GA • 3h ago

Management & Administrative

As a Portfolio Manager here at Honeywell, you will be responsible for driving the strategy, development, and management of our product portfolio offerings in Electrical Power Management. This role requires a strategic th...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Smyrna, GA • 7h ago

Management & Administrative

Location: 5285 S Cobb Dr, Smyrna, Georgia 30080 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represe...

7h ago

Go to Apply

Night Warehouse Manager

US Foods • Fairburn, GA • 7h ago

Management & Administrative

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( https://www.myworkday.com/usfoods/d/task/2998$47185.htmld ) Join Our Community of Food People! BASIC PURPOSE Responsib...

7h ago

Go to Apply

Night Warehouse Manager

US Foods • Fairburn, GA • 7h ago

Management & Administrative

7h ago

Go to Apply

Night Warehouse Manager

US Foods • Fairburn, GA • 7h ago

Management & Administrative

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.