Tax Advocacy Office Supervisor
Date Posted: Oct 20, 2025
Requisition ID: 467066
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Revenue (DOR):
The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax @types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.
Role Overview:
The Taxpayer Advocate Office collaborates with Indiana Taxpayers to address concerns for a range of programs. The office emphasizes what we can provide for our clients, and we strive diligently to deliver solutions to their issues.
You will guide and cultivate the team in critical thinking and analytical abilities to navigate our established procedures within the Taxpayer Advocate Office. You will also lead the way to continuous improvements. You will work with Assistant Director to set expectations, measure progress, provide ongoing feedback, and evaluate the performance of the office. You will ensure that work adheres to quality standards, deadlines, and proper procedures.
If you take pleasure in resolving issues while providing Best-In-Class Customer Service, you will find leading this team to be a rewarding experience!
Previous experience in financial services or a strong understanding of financial concepts is advantageous.
Salary:
This position starts at an annual salary of $53,222 and may be commensurate with education and job experience.
Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/1) to view the total compensation package.
A Day in the Life:
Responsibilities include:
Establish program objectives, key performance indicators, and actions to achieve them.
Develop, update, and monitor all policies and procedures related to the program area.
Interpret and explain policies, rules, regulations, or laws to leadership or customers.
Implement corrective action plans to solve program problems.
Analyze, prepare, and disseminate monthly and annual program reports.
Review budget and make budgetary recommendations to improve the program area finances.
Ensure program requirements meet federal and state policies and grants compliance.
Assist in the development and train employees or agency consultants on program requirements and usage.
Coordinator and deliver communication plans and communications.
Serve as a liaison between agency and other state and federal agencies.
Serve on management committees or other governing boards.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Credentials:
a Master's Degree with 1+ years of experience, or
a Bachelor's Degree with 3+ years of experience, or
a Associate's Degree with 5+ years of experience, or
at least 7+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
Additional qualifications:
Specialized knowledge in program subject matter obtained through experience and/or education.
Specialized knowledge of program area including pertinent rules and regulations.
Extensive knowledge of all source materials and references including federal and state laws governing the programs.
Ability to develop and implement new principles and policies and discern any far-reaching implications.
Ability to communicate orally and in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
Ability to work effectively with a wide variety of stakeholders.
Working knowledge of accounting and budget principles.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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