Front Desk Supervisor

HEI Hotels and Resorts • Mars, PA • 5h ago

Reference #: JR109193 About Us Located at the intersection of I-79 and the Pennsylvania Turnpike, we are an accessible choice for guests and employees from neighboring states.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote *HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills

One year experience in customer service in hospitality or similar industry.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to access and accurately input information using a moderately complex computer system.

Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.

Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Ability to establish and maintain effective working relationships with associates, customers and patrons.

Effective verbal and written communication skills.

*Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

CompensationSalary Range: $21.00 - $21.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Similar Jobs

Detection & Investigation Analyst Senior - Retail Bank Operations

PNC • Pittsburgh, PA • 30min ago

Retail & Hospitality

Position Overview You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You'll help drive crucial behind-the-scenes functions for many lines of business. This includes essenti...

30min ago

Go to Apply

Assistant Branch Manager

First National Bank • Cranberry Township, PA • 38min ago

Retail & Hospitality

Reference #: 2025-02037 Primary Office Location:20100 Route 19. Cranberry Township, Pennsylvania. 16066. Join our team. Make a difference - for us and for your future. Position Title: Assistant Branch Manager Business Un...

38min ago

Go to Apply

Part-time Concierge Lounge Attendant

HEI Hotels and Resorts • Pittsburgh, PA • 5h ago

Retail & Hospitality

Reference #: JR110560 About Us At the Pittsburgh Marriott City Center, we don't just offer exceptional hospitality - we offer exceptional careers. Located in the heart of the city, just steps from Acrisure Stadium and ac...

5h ago

Go to Apply

Internship- Front Office

HEI Hotels and Resorts • Mars, PA • 5h ago

Retail & Hospitality

Reference #: JR110466 About Us Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't alig...

5h ago

Go to Apply

Internship- Housekeeping

HEI Hotels and Resorts • Mars, PA • 5h ago

Retail & Hospitality

Reference #: JR110469 About Us Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't alig...

5h ago

Go to Apply

Retail Stocking Supervisor

Harbor Freight Tools • Monroeville, PA • 5h ago

Retail & Hospitality

170212BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

5h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Monroeville, PA • 12h ago

Retail & Hospitality

170213BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

12h ago

Go to Apply

Shift Leader

Einstein Noah Restaurant Group Inc. (Talx) • Pittsburgh, PA • 13h ago

Retail & Hospitality

Reference #: R176186 Brand: Bruegger's Bagels Breakfast with us, and dinner with your loved ones! At Bruegger's, we've been kettle cooking our bagels and serving tradition you can taste for over 35 Years! We guarantee tw...

13h ago

Go to Apply

team member

Einstein Noah Restaurant Group Inc. (Talx) • Pittsburgh, PA • 13h ago

Retail & Hospitality

Reference #: R176271 Brand: Bruegger's Bagels Breakfast with us, and dinner with your loved ones! At Bruegger's, we've been kettle cooking our bagels and serving tradition you can taste for over 35 Years! We guarantee tw...

13h ago

Go to Apply

Assistant Restaurant Manager

SSP America • Pittsburgh, PA • 13h ago

Retail & Hospitality

Reference #: 1238003301 Join Our Team! Pay: $50,000 / year Opportunity for quarterly bonuses and annual super bonus Hiring Immediately Opportunities for Career Advancement Full Benefits Package We are food travel experts...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.