Remote, Representative, Customer Experience - Bilingual Korean Only

Molina Healthcare • Idaho Falls, ID • 1d ago

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Duties

Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

Conduct varies surveys related to health assessments and member/provider satisfaction.

Accurately document pertinent details related to Member or Provider inquiries.

Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.

Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

Able to proactively engage and collaborate with varies Internal/ External departments.

Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

Ability to effectively communicate in a professionally setting.

Job Qualifications

REQUIRED EDUCATION :

HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION :

Associate's Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE :

1-3 years

Preferred Systems Training:

Microsoft Office

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Kronos

Microsoft Teams

Video Conferencing

CVS Caremark

Availity

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Similar Jobs

Customer Service Associate I

Dollar Tree • Idaho Falls, ID • 16h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

16h ago

Go to Apply

Representative, Customer Experience

Molina Healthcare • Idaho Falls, ID • 1d ago

Management & Administrative

JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina valu...

1d ago

Go to Apply

Manager, Branch - MANAG003864-7307

Senske Services • Idaho Falls, ID • 1w ago

Management & Administrative

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2446095 Overseas operations through a team of functional managers and front-line supervisors, ensuring continu...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Ammon, ID • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Medical Director

Molina Healthcare • Idaho Falls, ID • 2h ago

Hospital & Medical

JOB DESCRIPTION Job Summary Responsible for serving as the primary liaison between administration and medical staff. Assures the ongoing development and implementation of policies and procedures that guide and support th...

2h ago

Go to Apply

Representative, Medication Therapy Management Services (Remote)(Bilingual)

Molina Healthcare • Idaho Falls, ID • 1d ago

Hospital & Medical

JOB DESCRIPTION Job Summary Provides customer service support for inbound/outbound Medication Therapy Management (MTM) pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy...

1d ago

Go to Apply

Apparel Team Supervisor

Walmart • Ammon, ID • 1d ago

Retail & Hospitality

Hourly Wage: $19 - $32 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

1d ago

Go to Apply

Warehouse Loader

Admiral Beverage Corporation • Idaho Falls, ID • 1w ago

Manufacturing & Warehouse

Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a s...

1w ago

Go to Apply

Retail Sales Associate

Staples • Ammon, ID • 1w ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 54339 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

1w ago

Go to Apply

Angiography-IR RN

HCA Healthcare • Idaho Falls, ID • 1w ago

Description Hourly Wage Estimate: $29.50 - $44.25 / hour Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job. The estimate displayed represents the...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.