Remote, Representative, Customer Experience - Bilingual Korean Only

Molina Healthcare • Buffalo, NY • 2d ago

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Job Duties

Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.

Conduct varies surveys related to health assessments and member/provider satisfaction.

Accurately document pertinent details related to Member or Provider inquiries.

Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.

Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.

Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

Able to proactively engage and collaborate with varies Internal/ External departments.

Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.

Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.

Ability to effectively communicate in a professionally setting.

Job Qualifications

REQUIRED EDUCATION :

HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :

1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION :

Associate's Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE :

1-3 years

Preferred Systems Training:

Microsoft Office

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Kronos

Microsoft Teams

Video Conferencing

CVS Caremark

Availity

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Similar Jobs

Manufacturing Engineering Manager

3M • Tonawanda, NY • 6h ago

Management & Administrative

Job Description: Manufacturing Engineering Manager Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equall...

6h ago

Go to Apply

Oracle Cloud Manufacturing and Costing Consultant

IBM • Buffalo, NY • 6h ago

Management & Administrative

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and...

6h ago

Go to Apply

Operations Manager

ThermoFisher Scientific • Grand Island, NY • 10h ago

Management & Administrative

Work Schedule First Shift (Days) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facia...

10h ago

Go to Apply

Associate Product Marketing Manager

Rich Products Corporation • Buffalo, NY • 16h ago

Management & Administrative

Job DescriptionRich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are use...

16h ago

Go to Apply

Manager Trainee

The Hertz Corporation • Niagara Falls, NY • 1d ago

Management & Administrative

The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as...

1d ago

Go to Apply

Senior Manager, SAP Manufacturing and Warehouse

Rich Products Corporation • Buffalo, NY • 1d ago

Management & Administrative

1d ago

Go to Apply

Representative, Customer Experience

Molina Healthcare • Buffalo, NY • 2d ago

Management & Administrative

JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina valu...

2d ago

Go to Apply

Purchasing Associate

Prince Rubber & Plastics Co., Inc. • Buffalo, NY • 2d ago

Management & Administrative

Buffalo. Prince Rubber & Plastics. Purchasing Associate. $20 - $25/hour. Purchasing Associate - Buffalo For an established manufacturer and fabricator of industrial rubber & plastics products Highlights of the po...

2d ago

Go to Apply

Purchasing Associate

Prince Rubber & Plastics Co., Inc. • Buffalo, NY • 2d ago

Management & Administrative

2d ago

Go to Apply

Digital Sales Account Manager - Grand Island, NY

ThermoFisher Scientific • Buffalo, NY • 2d ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.