Customer Solutions Professional

Veritiv • Hamilton, OH • 8h ago

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE Job Purpose: Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders. Job Responsibilities:

Serve as the primary responder for customer inquiries and grievances.

Address and rectify issues related to pricing, billing, credits, payments, and shipping.

Navigate company systems and processes adeptly to independently resolve concerns.

Offer proactive and efficient service to all customers, ensuring high satisfaction.

Enhance customer retention by anticipating and meeting their evolving needs.

Maintain strict adherence to order entry protocols.

Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.

Keep customer account details current within Salesforce.

Contribute to training and development of new hires through job shadowing.

Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.

Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.

Exhibit advanced computer and technical skills necessary for efficient job performance.

Employ sound judgment and make informed decisions independently.

Handle customer issues with professionalism and decisiveness.

Prior industry experience is advantageous.

Perform other related duties and responsibilities as required or assigned.

Work Experience:

3-5 years of related job experience.

Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Basic experience of simple office/operational systems.

Excellent verbal, written, people, and diplomacy skills are required.

Experience with Salesforce.com or other CRM is preferred.

Proficient with Microsoft Office Suite.

Strong customer service skills (friendly, courteous and helpful).

Education:

Bachelor's Degree Preferred

What We Offer

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.

Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn . Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law. Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIzNjU1LjEwNTA4QHZlcml0aXZjb3JwY29tcC5hcGxpdHJhay5jb20

Veritiv

Go to Apply

Share this job

Similar Jobs

Corporate Strategy & Growth Manager

Accenture • Cincinnati, OH • 1h ago

Management & Administrative

We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational impro...

1h ago

Go to Apply

Co-Op Project Manager - Summer Semester 2026 Cincinnati

Pepper Construction Company of Ohio, LLC • Cincinnati, OH • 3h ago

Management & Administrative

With offices in Illinois, Wisconsin, Indiana, and Ohio, Pepper Construction is a national general contracting and construction management firm that primarily serves the private sector. Pepper Construction provides client...

3h ago

Go to Apply

Co-Op Project Manager - Spring Semester 2026 Cincinnati

Pepper Construction Company of Ohio, LLC • Cincinnati, OH • 3h ago

Management & Administrative

3h ago

Go to Apply

Remote, Representative, Customer Experience - Bilingual Korean Only

Molina Healthcare • Covington, KY • 6h ago

Management & Administrative

JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina valu...

6h ago

Go to Apply

Remote, Representative, Customer Experience - Bilingual Korean Only

Molina Healthcare • Cincinnati, OH • 6h ago

Management & Administrative

6h ago

Go to Apply

Remote, Representative, Customer Experience - Bilingual Vietnamese candidates ONLY

Molina Healthcare • Cincinnati, OH • 6h ago

Management & Administrative

6h ago

Go to Apply

Representative, Customer Experience

Molina Healthcare • Covington, KY • 6h ago

Management & Administrative

6h ago

Go to Apply

Operations Manager 1

Convergint Technologies LLC • Cincinnati, OH • 8h ago

Management & Administrative

Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Manager to join our amazing culture. As an Operations Manager, you are a part of a dynamic team that allows...

8h ago

Go to Apply

Receiving Clerk I - 2nd Shift

Krupp Bilstein of america, Inc • Hamilton, OH • 10h ago

Management & Administrative

Company thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equ...

10h ago

Go to Apply

Administrative Assistant - Fairfield, OH

Merakey Allos • Fairfield, OH • 13h ago

Management & Administrative

Back Administrative Assistant 104373 Multiple Locations Apply Apply for this job now! Apply Position Type Full-Time Shift 1st Shift - no week-ends Work Schedule Monday-Friday 8-4, possibility of non-traditional hours. Wi...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.