Location: New York, New Jersey, Miami
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Studio+ Marketing and Customer Experience - Manager- (Creative Lead)
Role Overview
We are seeking a seasoned Creative Leader to lead the creative vision and execution for one of our largest southern California clients. This role will oversee a global, distributed team driving customer experience, digital experience, and marketing communications across multiple channels. The ideal candidate is equally adept at inspiring bold creative ideas and rolling up their sleeves to mentor talent and guide execution.
This leader will shape and deliver integrated campaigns, creative assets, websites, design systems, and marketing activations spanning social, digital, and customer communications. They will help grow our West Coast marketing practice while ensuring world-class creative delivery tailored to the complexities of a regulated industry.
Key Responsibilities:
Creative Leadership: Define and drive the creative vision across campaigns, digital properties, and marketing activations for a major client.
Team Leadership: Lead, inspire, and mentor a blended global team of designers, writers, digital strategists, and marketing communications specialists in a distributed, AI driven work environment.
Integrated Marketing Execution: Oversee campaign and AI enabled asset development, web/digital design, social and paid media activations, and customer communications.
Client Partnership: Act as a trusted partner to client marketing, communications, and customer experience leaders, balancing creativity with regulatory requirements.
Practice Growth: Play a key role in building our West Coast marketing capability, shaping team culture, attracting talent, and developing new offerings.
Innovation: Apply AI-driven marketing tools and approaches to accelerate creativity, content production, personalization, and campaign effectiveness.
Quality & Compliance: Ensure all creative outputs meet brand standards, regulatory requirements, and high levels of creative excellence.
Qualifications:
· 10+ years of experience in marketing, communications, creative leadership, or customer experience roles.
· Proven track record leading creative strategy and execution for regulated industries (energy, utilities, financial services, or healthcare preferred).
· Experience managing large global teams in distributed, hybrid, or offshore/onshore models.
· Demonstrated ability to balance strategic oversight with hands-on creative direction.
· Expertise across campaign development, digital/UX design, branding, social media, and paid media activation.
· Strong client-facing presence with the ability to influence senior stakeholders and translate complex requirements into compelling creative solutions.
· Passion for mentoring and developing marketing talent.
· Curiosity and/or experience in AI-driven marketing and creative technology.
· Bachelor's degree in marketing, Communications, Design, or related field; advanced degree a plus.
What We Offer:
Opportunity to lead creative transformation for one of the most critical industries shaping the future of energy and sustainability.
A platform to grow a West Coast Marketing practice
A collaborative culture that values creativity, innovation, and client impact.
Access to cutting-edge AI and digital marketing tools to push the boundaries of creative work.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,00 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .
