Administrative Services Associate - Neurology - Secretarial

Penn Medicine • Philadelphia, PA • 4h ago

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Administrative Services Associate

Department: Neurology - Secretarial

Location: Hospital of the University of Pennsylvania- 3400 Spruce St

Hours: Full Time Mon-Fri 830am -500pm

Summary:

This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence.

Responsibilities

Clinical Duties

Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances.

Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.

Ensures diagnostic testing and other evaluations are completed before visit if applicable.

Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable.

Schedules required procedures and OR/Lab for patients at provider's direction.

Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages.

Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure

Processes medication refill requests, triaging to appropriate clinical staff.

Coordinates and schedules cases with medical equipment representatives as required.

Completes medication authorizations and obtains prior authorizations for procedures.

Obtains medication pricing and coverage information for patients.

Initiates Tier 1 prescription exemptions as needed.

Schedules tests, procedures, and other clinical follow-up services as requested by the providers.

Completes medical records requests.

Handles all patient correspondence, including myPennMedicine messages.

Admin Duties

Answers and screens all phone calls and patient inquiries. Take appropriate messages/delegate to appropriate staff.

Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours.

Maintains physician Epic template.

Attends and take minutes in meetings when necessary.

Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses.

Updates CVs in FEDs.

Create/Edit and distribute letters per attending physician direction.

Coordinates submission and approval of journal articles, and permissions as directed

Coordinates visits for visiting scholars.

Coordinates visits and interview schedule for the recruitment of faculty

On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc

Billing Duties

Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis

Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes.

Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Ensures all pre-registration items are completed to allow for timely and complete billing

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Education or Equivalent Experience:

H.S. Diploma/GED (Required)

And 2+ years Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 290466

Similar Jobs

Adult and Child Behavioral Health Case Manager - Warminster, PA

Merakey Pennsylvania • Warminster, PA • 4h ago

Hospital & Medical

Reference #: 5001150945006 Back Adult and Child Behavioral Health Case Manager 103681 Warminster, Pennsylvania, United States Apply Apply for this job now! Apply Position Type Full-Time Shift 1st Shift - no week-ends Wor...

4h ago

Go to Apply

Administrative Services Associate - Neurology - Secretarial

Penn Medicine • Philadelphia, PA • 4h ago

Hospital & Medical

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this...

4h ago

Go to Apply

Administrative Services Associate - Neurology - Secretarial

Penn Medicine • Philadelphia, PA • 4h ago

Hospital & Medical

4h ago

Go to Apply

Physical Therapist Assistant PRN

U.S. Physical Therapy • Newtown Square, PA • 4h ago

Hospital & Medical

Company Description Established in 2014, Xcelerate Physical Therapy is an outpatient physical therapy clinic that specializes in orthopedics, sports medicine, and pre- and post-surgical rehabilitation. Our number one pri...

4h ago

Go to Apply

Certified Athletic Trainer - PRN

Select Medical • Bensalem, PA • 4h ago

Hospital & Medical

Overview NovaCare Rehabilitation is looking for a highly motivated athletic trainer to work at PARX Racing in Bensalem, PA. This PRN position will support the jockeys of PARX Racing with their acute sports medicine needs...

4h ago

Go to Apply

Certified Athletic Trainer - PRN

Select Medical • Philadelphia, PA • 4h ago

Hospital & Medical

Overview NovaCare Rehabilitation is seeking a passionate Certified Athletic Trainer (ATC) to provide care for our athletes! In this role, you will service contracted schools and/or professional teams and coordinate acces...

4h ago

Go to Apply

Physical Therapist (PT)- PRN- Homecare Setting

Erickson Living • Warminster, PA • 4h ago

Hospital & Medical

Location: Ann's Choice by Erickson Senior Living We are hiring a resident-centered Physical Therapist to join our team. All of our residents live within our award-winning campus, creating an environment where you can be...

4h ago

Go to Apply

Coord Medical Education - Family Practice

Penn Medicine • Philadelphia, PA • 7h ago

Hospital & Medical

7h ago

Go to Apply

Manager- Healthcare Consulting

EisnerAdvisory Group LLC • Philadelphia, PA • 7h ago

Hospital & Medical

Reference #: Req-7537 Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next s...

7h ago

Go to Apply

2026 Clinical Supply Chain Summer Intern (Undergraduate)

J&J Family of Companies • Horsham, PA • 9h ago

Hospital & Medical

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.