At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
The anticipated salary range for this position is $100,000-$1720,000. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
POSITION SUMMARY
This role requires strong understanding of SAP (preferably SAP S/4HANA), with a focus on warehouse management (WM). The ideal candidate will have experience with small parcel shipping and a deep understanding of distribution operations, Lean/CI fundamentals and project management. Determines resources required for successful implementation and assigns project resource based on availability, priority, and skillset required. Manages support in delivery of inventory management, contract management, technology implementations, data collection, or other client related services.
RESPONSIBILITIES
Oversees overall performance of customer support for supply chain services technology applications. (SAP S/4HANA)
Processes and analyzes large-scale customer files; often includes file manipulation and detailed understanding of product database for accurate comparisons.
Builds client/intra-company relationships and contacts, routinely coordinating efforts with Development Team, Interface team, Implementation Team, Customer, and other Vendor Systems.
Recommends priorities of future rollouts of technology features, considering current development queue, improvements to customer workflow, and impacts on marketability of application.
Manages testing for technology applications, ranging from minor corrections to major capital developments. Coordinates testing with development team and project lead (if customer specific).
Oversees creation of documentation for User Guides, help text, and teammate trainings.
Manages groups of Support Specialist or a critical functional area, trains and mentors in a specific function. Develops resource requirements and communicates resource issues when necessary.
Contributes to Quarterly Business Reviews (QBRs) or Requests for Proposals (RFPs) as needed.
Supports additional Supply Chain Service technology applications and the CFE Communication Support Desk as needed.
Oversees and?determines project plans?for major IT projects including system updates, upgrades, and migrations.
Serves on project teams for mergers and acquisitions to ensure proper integration of messaging and collaboration services platforms.
Establish EUC support models for the combined organization.
Research industry trends and best practices to develop technology recommendations and methods to stakeholders at all levels.
Leads other general IT projects as assigned.
Performs additional duties as directed.
EDUCATION & EXPERIENCE
Bachelor's Degree, preferably in related field (Computer Science, Information Technology, Operations Mangement)
12 or more years of IT Client Services/ Customer Support experience/Distribution
4 or more years of relevant SAP S/4HANA experience
Or any combination of relevant education and experience to meet the above requirements.
KNOWLEDGE, SKILLS, & ABILITIES
Demonstrated understanding of SAP S/4HANA
Demonstrated understanding of supply chain management
Analytical/PC skills: Excel, word processing, project planning
Demonstrated competencies in communication and documentation in order to successfully interact with internal and external customers
Demonstrated ability to work independently, with multiple teammates, and with a diverse team
Possesses the ability to listen and respond appropriately to customer and co-worker requests, communicate effectively with clients and team members, to clarify understanding, diffuse tense situations, and deliver information
Ability to learn and develop functional expertise under general direction
Ability to research, write and present recommendations relevant to stated subject matter expertise
Ability to build and maintain relationships with internal and external customer
Ability to complete specific software applications training
Demonstrated skills to resolve easy to moderately complex problems where analysis of situations or data requires a review of a variety of factors
Ability to consult with higher level staff members while learning support duties
ADDITIONAL REQUIREMENTS
Ability to travel up to 20%
May work extended hours on occasion
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
Life at O&M
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.
