Customer Technical Support Specialist

Insight Global • Dahlgren, VA • 1d ago

Job Description

Insight Global is seeking a Customer Technical Support Specialist based in Dahlgren, Virginia. This Specialist must have a Secret clearance and a Sec+. This Specialist must also have 2+ years' experience delivering customer support and resolving technical issues that includes network systems and troubleshooting hardware and software. This role requires experience working in a help desk setting, pinpointing issues and explain effective solutions for common system failures, along with overseeing organizational mailboxes, making sure that users with assistance requests are promptly and effectively being supported. A strong background with Microsoft Office tools and supporting users with data migrations with refreshes is also important. Another responsibility includes overseeing organizational mailboxes, making sure that users with assistance requests are promptly and effectively being supported. This Specialist must have experience supporting public folder management, including assisting with the maintenance and administration of shared folders), and assisting IT data calls with the Department Information Officer (DIO). They will be responsible for overseeing and maintaining shared network drives, training managers on how to update content and ensuring changes and updates to derives are secure and accurate. Contributing status updates and progress reports on a monthly basis to improve the organization and ensure that all IT procedures are accurately followed is another important aspect of the role. This Specialist must have strong communication skills to work alongside team members and external contacts and also be able to work independently, along with high analytical and multitasking skills to solve IT problems with users. The salary for this role ranges from $50,000-$60,000, depending on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Secret clearance, Sec+, and high school diploma

-2+ years' experience delivering customer support and resolving technical issues that includes network systems and troubleshooting hardware and software

-Experience working in a help desk setting, pinpointing issues and explain effective solutions for common system failures

-Skilled in overseeing organizational mailboxes, making sure that users with assistance requests are promptly and effectively being supported

-Experience supporting public folder management, including assisting with the maintenance and administration of shared folders)

-Experience assisting IT data calls with the Department Information Officer (DIO)

-Responsible for overseeing and maintaining shared network drives, training managers on how to update content and ensuring changes and updates to derives are secure and accurate

-Experience contributing to status updates and progress reports on a monthly basis to improve the organization and ensure that all IT procedures are accurately followed

-Experience using Microsoft Office tools (Excel, Word)

-Experience supporting users with data migrations during system refreshes

-Experience using current Windows operating systems supported by Microsoft

-Strong communication skills to work alongside team members and external contacts and also be able to work independently

-Strong analytical and multitasking skills to support members with solving IT problems -Bachelor's degree

-Experience with installing, maintaining, and managing computer systems within LAN and WAN environments

-Experience working with Windows Active Directory and an understanding of NMCI policies and procedures

-Knowledge of Department of Defense (DOD) security and networking protocols and procedures

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