Market Manager - SC East

Gerber Collision & Glass • South Carolina, South Carolina • 7h ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.

Manage the activities of all locations within the designated market through active coordination with the individual locations' General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.

Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.

Be the conduit for load leveling for the market by holding daily calls.

Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.

Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.

Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.

Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).

Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.

Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Education and/or Experience Required

Minimum of five years collision repair industry

Minimum of three years of management

ICAR Platinum certification preferred

Estimating license if applicable in the state

Required Skills/Abilities

Ability to read and understand financial statements

Extensive estimating experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

86,600.00 - 123,700.00 - 160,800.00 USD Annual

Similar Jobs

Business Operations Incident Management & Applications Specialist

General Motors • Columbia, SC • 1h ago

Management & Administrative

Job Description The Role The Digital Service Solutions team is part of the CCA organization tasked with ensuring our customers enjoy world-class service experiences. We own the go-to-market approach as part of the enterp...

1h ago

Go to Apply

(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Lancaster, SC • 2h ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

2h ago

Go to Apply

(USA) Operations Manager

Walmart • Clemson, SC • 2h ago

Management & Administrative

Position Summary... What you'll do... Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as goodmembers of the community establishing and ma...

2h ago

Go to Apply

Senior Manager, Governance & Control

TD Bank • Greenville, SC • 10h ago

Management & Administrative

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opport...

10h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Greenville, SC • 10h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $13.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

10h ago

Go to Apply

Fiscal Clerk

Hampton County • Hampton, SC • 10h ago

Management & Administrative

Manages the accounting activities and functions pertaining to County accounts payable, prepares invoices for payment, enters data into computer, maintains accurate files, ensures accuracy of invoices, generates computer...

10h ago

Go to Apply

Customer Service Associate

Walgreens • Lexington, SC • 11h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

11h ago

Go to Apply

Customer Service Associate

Walgreens • Lancaster, SC • 11h ago

Management & Administrative

11h ago

Go to Apply

Customer Service Representative

TEKsystems • Columbia, SC • 11h ago

Management & Administrative

Customer Service Representative - Call Center (Remote After Training) Location: Columbia, SC Pay Rate: $14/hour Duration: 3-month contract About the RoleAre you passionate about helping others and providing exceptional c...

11h ago

Go to Apply

Customer Service Associate

Walgreens • Bamberg, SC • 12h ago

Management & Administrative

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.