Access Services Representative 2 - PRN

Baylor Scott & White Health • Temple, TX • 1d ago

JOB SUMMARY

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Actively cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers.

ESSENTIAL FUNCTIONS OF THE ROLE

Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Understands the patient flow processes in each area.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.

Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.

Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary.

Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification

Conducts formal, documented training and serves as a resource to others.

Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

KEY SUCCESS FACTORS

2 years of healthcare or customer service experience or education equivalency required.

Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Registered Nurse

Gentiva • Harker Heights, TX • 7h ago

Hospital & Medical

Overview Deliver Comfort. Guide Families. Transform End-of-Life Care. Join our company, where every day is an opportunity to deliver personalized, meaningful hospice and palliative care to patients facing life-limiting i...

7h ago

Go to Apply

Access Services Representative 2 - PRN

Baylor Scott & White Health • Temple, TX • 1d ago

Hospital & Medical

JOB SUMMARY The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient finan...

1d ago

Go to Apply

Anesthesia Tech 1

Baylor Scott & White Health • Temple, TX • 3d ago

Hospital & Medical

JOB SUMMARY The Anesthesia Technician 1, under general supervision, sets up equipment, instruments, drugs and supplies for anesthesia procedures. Cleans anesthesia equipment and work area. Stocks anesthesia supplies in O...

3d ago

Go to Apply

Retail Pharmacy Tech I

Baylor Scott & White Health • Belton, TX • 3d ago

Hospital & Medical

JOB SUMMARY The Pharmacy Technician 1, under the supervision and direction of a Pharmacist, provides pharmacy services, manages inventory, and delivers pharmaceutical care as assigned and in accordance with Texas State B...

3d ago

Go to Apply

Podiatrist (Advanced Rear Foot and Ankle)

Veterans Affairs, Veterans Health Administration • Temple, TX • 5d ago

Hospital & Medical

Summary The Staff Podiatrist, Podiatry Services is responsible for patient care, patient/family education, and participation in any indicated clinical research in Podiatry. The Podiatry Staff provides comprehensive care...

5d ago

Go to Apply

Certified Medical Assistant

Baylor Scott & White Health • Salado, TX • 5d ago

Hospital & Medical

Location: Salado, TX - Baylor Scott & White Clinic - 3525 FM 2484. Salado, TX 76571 Specialty: Family Medicine Shift: Full-time, Day Shift including Saturdays JOB SUMMARY The Certified Medical Assistant 1, under the...

5d ago

Go to Apply

Access Services Representative - Night PRN

Baylor Scott & White Health • Temple, TX • 1w ago

Hospital & Medical

JOB SUMMARY The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial re...

1w ago

Go to Apply

Physical Therapist / PT - PRN

Aegis Therapies • Harker Heights, TX • 1w ago

Hospital & Medical

Physical Therapist / PT - PRN Job Type: PRN Schedule: Flexible Hours Setting: Nursing Home, Rehabilitation Center, Skilled Nursing Facility Location: Harker Heights - Harker Heights, TX Aegis Therapies , one of the natio...

1w ago

Go to Apply

Physical Therapist - EDRP

Veterans Affairs, Veterans Health Administration • Temple, TX • 1w ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

1w ago

Go to Apply

Physician (Neurologist) with Recruitment/Relocation Incentive/EDRP

Veterans Affairs, Veterans Health Administration • Temple, TX • 1w ago

Hospital & Medical

Summary The Central Texas Veterans Health Care System is seeking a full-time Neurologist to manage/diagnose a variety of conditions affecting the nervous system for the Veterans. A Recruitment/Relocation Incentive may be...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.