Behavioral Health Care Advocate - Hybrid in the State of WA

UnitedHealth Group • Tacoma, WA • 6h ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this Care Advocate position, you'll wear many hats and work in a variety of environments. You'll get to act as an educator, evaluator, service coordinator, and community resource liaison as you help prepare members to transition back into the community. Your work will help promote community tenure by developing a system of support to address their health and wellness needs. If you are located in Washington, you will have the flexibility to work a hybrid schedule which will include both remote telephonic work and field based in-person care.

**Approximately 10% of the week is spent in the community, meeting with members in hospitals, facilities, or homes. The remainder of the week is spent working remotely at home. Licensure and residency in Washington is required.

Primary Responsibilities:**

Provide care management services to members which include coordination of care and behavioral health consulting

Serve Washington Medicaid members telephonically (primarily) with field responsibilities as required (typically within a 50 mile travel radius)

Provide behavioral health education, coaching and treatment decision support for members

Assess and interpret customer needs and requirements

Identify solutions to non-standard requests and problems

Assess current behavioral health status for members

Identify and prioritize gaps in care to develop plan of care to empower members to meet identified goals

Coordinate transitions between various areas of care from inpatient setting, state psychiatric facilities, and carceral facilities

Obtain information from providers and coordinate services amongst provider group

Attend case staffing's and inter-agency meetings supporting transitions in care settings facilitating pre- and post-release care plans

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; OR Registered Nurse w/ 2+ years of experience in behavioral health

One of the following active, unrestricted, independent licenses to practice in the State of Washington: LICSW, LMFT, LMHC, PSY; OR RN with 2+ years of behavioral health experience

2+ years Case Management experience providing behavioral health care coordination

Proficient in Microsoft Office Suite (Word, Outlook, and internet)

Residence and clinical licensure in the State of Washington

Dedicated workspace and access to high-speed internet via cable/DSL/fiber service in your home

Ability to Serve Washington Medicaid members telephonically with field responsibilities as required

Preferred Qualifications:

Dual diagnosis experience with mental health and substance abuse either in an outpatient or inpatient setting

Carceral behavioral health service delivery experience

Experience working in an environment that required coordinating benefits and utilizing multiple groups and resources for patients

Experience working with the Medicaid patient population

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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