Note: This is a full-time based in Hanover, Maryland. Come join the team that is reinventing home! Wayfair is hiring a Sales Lead for our returns Outlet retail store in Hanover, MD ! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair's Outlet store might be the future home for your career.
The base pay for this position is $21.50 per hour.
Hours: 40 hours per week
Store hours:
Monday - Saturday: 10am - 8pm
Sunday: 11AM-7PM
Benefits to building a home for your career with Wayfair:
Growth opportunities (Conversions, Promotions, and more!)
Health benefits start day one
Wayfair company discount
401(k) with company match
Overtime hours & pay
Referral bonuses
What you'll do:
As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
Maintain leadership presence through effective floor management and resource allocation.
Deliver on sales and service KPIs, productivity standards, and drive profitability goals across all omni channel platforms with best in class selling standards.
Work to amplify the Wayfair brand family by being an integral part of a high performing customer centric team.
Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards required by Wayfair and Tanger Outlets.
Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
Utilize sales analytics tools to drive store profitability, traffic, loyalty and growth in a way that supports the success of the overall brand.
Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
Master selling essentials and training resources to educate the team on our wide array of product assortment.
Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions and general store upkeep.
Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
Live by, emulate, and guide by our People Principles every day.
As Keyholder, you are responsible for opening and closing the store
What you'll need:
2+ years of leadership or experience managing a team.
Brick & mortar retail experience in furniture or home goods preferred.
Track record of thriving in a fast paced and changing environment
Strong organization, self-motivation, communication and relationship management skills.
Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.
All store positions require constant physical activity, including standing, walking, and reaching. All employees are expected to climb ladders, bend and kneel to obtain products for customers and to maintain the visual appearance of the store. Employees should be able to lift up to 50 lbs.
Essential Functions:
Excellent verbal communication skills.
Excellent active listening skills.
Excellent sales and customer service skills.
Ability to anticipate customers' needs.
Ability to operate or to quickly learn the stores point-of-sale system
Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred.
Ability to process information and merchandise through a computer system and POS register system.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Hours:
At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.
Our store hours are Monday - Saturday 10am - 8pm & Sunday 11am - 7pm. Employee shifts may include two hours before or after store hours .
Employment/promotion to this role will be contingent on successful completion of a background check.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
