At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We do not settle until we give our best and know that we're making a difference. Engineering News-Record has ranked Jacobs No. 1 in its list of Top 500 Design Firms. Jacobs has held a top five position in the Top 500 list since ENR's rankings began in 2003, and we're proud to retain the top spot for the seventh consecutive year. ENR also ranked Jacobs No.1 for Program Management for a third consecutive year. We are also ranked No. 2 in the world for Higher Education Building Design and Construction.
As a Client Account Manager, Vice President for Higher Education for our Cities & Places practice in West Central, you will have the opportunity to impact strategic business relationships with key clients to assure Jacobs has sustained client relationships to achieve client satisfaction, and fully leverage relationships to benefit the clients and the firm. Working with members of our team, your focus is to boost Jacobs into clients' firm-of-choice for Higher Education clients in Texas and throughout our West Central Region. You will also make certain Jacobs has a thorough understanding of clients' needs and is seen as their best advocate for accomplishing their goals.
In this role, you will lead select Higher Education client accounts, primarily located in Texas, and also throughout Jacobs' West Central region. You will collaborate with and lead our delivery teams to sustain existing workload, grow our pipeline, and lead strategy development for transformational contracts. This position will be based in or near to a major metropolitan location in Texas (Dallas, Houston, San Antonio, or Austin).
During your time with us you will:
Serve as the point of contact for client service activities and develop strategies to grow the higher education practice for various clients in Texas and the region, including design and PMCM services.
Work with the Geographic Cities & Places Market Growth Director to align Higher Education strategy within the broader West Central portfolio.
Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success.
Facilitate deep, personal, valuable client relationships between Jacob's personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients.
Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.
Identify higher levels of client engagement for executive sponsors.
Secure management commitment and influence/attract key staff for pursuits.
Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction.
Actively engage with project and Sales teams to influence pursuit teams on sales process discipline, win strategy and proposal development, interviews, and presentations.
Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.
Participate in industry organizations and community engagement, and lead efforts to get local staff out into the community to build relationships and enhance our brand.
Bachelor's degree in architecture, engineering, or planning, or equivalent related work experience in lieu of a degree.
15 years of experience in architecture, engineering and/or related disciplines associated with the higher education market sector.
Proven record of coordinating teams and winning work on an area or statewide basis within the Higher Ed market.
High level existing contacts and strong relationships with major Higher Education clients, and a successful record of winning work with these clients.
Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview, and win new work.
Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting.
Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the market and develop the most responsive teams for our clients.
Be a strong team leader, consensus builder, and team player skilled in technical writing, communicating, and presenting to clients.
Have a demonstrated ability to be a leader in the Higher Education market.
Have a demonstrated history in community and political engagement and be a known quantity in the Higher Education marketplace.
Ideally, You Will Also Have:
Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels).
Ability to open doors for initiating relationships at the client organization to serve as a business leader by leading an account team.
Ability to set a vision and strategy, coach/mentor and motivate teams, and drive accountability to achieve the designated sales goal.
Ability to lead through influence.
High level of emotional intelligence.
Skills as an innovative and solutions-oriented thinker.
Client political savviness.
A technical background/experience in delivering or managing Higher Education projects or programs is considered a positive and adds credibility in architecture, consulting, engineering, construction industry service offerings and delivery.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
