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IS Applications Analyst 1- Web Based Services

Metro Nashville Government • Nashville, TN • 4h ago

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IS Applications Analyst 1- Web Based Services

Salary

$68,930.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

26070E

Department

Information Technology Services

Division

Web Based Services

Opening Date

10/13/2025

Closing Date

10/22/2025 11:59 PM Central

Description

Benefits

Questions

Position Description

This position involves managing website content, ensuring site security, and providing customer support while demonstrating technical proficiency and effective communication skills within the ITS Nashville.gov Support Team.

Information Technology Services (ITS) is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays and may include overtime hours but only as necessary.

The men and women in Metro's Information Technology Services (ITS) department work 24-7 to ensure optimum communications both within Metro and between Metro and the general public. Multiple IT teams work to ensure information safety and efficient and effective business transactions.

Your resume must be attached to the application in order to be considered

Typical Duties

Assist with the daily customer change requests (including with both internal and external resources) related to all the websites and applications managed by web-based services.

Assist with reviewing and working with external and internal resources to ensure security of web-based services applications.

Work with other Nashville.gov Support team members and appropriate vendors to maintain and support external applications including, but not limited to, Drupal, SearchStax, Acquia, and Cloudflare.

Assist site testing to identify potential bugs or content issues.

Report or webform development and maintenance as appropriate for supported areas.

Assist in the testing and implementation and maintenance of AI services such as chatbot.

Perform research and report on new or emerging technologies that might benefit the websites supported by the Nashville.gov Support team.

Minimum Qualifications

EDUCATION & EXPERIENCE:

Two (2) years' experience in information technology or similar area.

Education may be considered in lieu of experience

Licenses Required:

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

Basic website content management system experience, Drupal experience preferred

Basic HTML and CSS knowledge. Experience with PHP a plus

Basic knowledge of W3C standards such as semantics and accessibility

Intermediate writing and copyediting skills

Basic experience with Photoshop or similar image editing tool

Basic understanding of, or experience with, managing social media content across multiple platforms

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

What is the highest level of education you have completed?

No diploma

High School Diploma or Equivalent

Associate's Degree

Bachelor's Degree

Master's Degree

If you have a degree, indicate your major field of study in the area below. If none, answer "N/A"

How many years of experience do you have in the information technology field?

No Experience

1 year

2 years

3 years

4 years

5 years

6 years or more

Briefly describe your experience in the information technology field. If none, answer "N/A"

Do you have a valid Driver's License?

Yes

Do you have experience with modern content management systems such as Drupal, Crafter or WordPress?

Yes

Do you have experience with writing, editing and evaluating HTML, and CSS?

Yes

Do you have knowledge of accessibility requirements for digital content such as WCAG?

Yes

Do you have any experience performing code or web content reviews for the purpose of identifying bugs or defects?

Yes

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

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