PATIENT REGISTRATION REP

Dignity Health • Arroyo Grande, CA • 2d ago

Job Summary and Responsibilities

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:

a) Appropriate patient identification

b) Collecting accurate and thorough patient demographic data

c) Obtaining insurance information and verifying eligibility and benefits

d) Determining and collecting patient financial liability

e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

Job Requirements

Minimum Requirements:

Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

Applicable education and/or training can be used to balance a lack of experience

High school diploma, GED, or equivalent

Preferred Requirements:

Two (2) years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

Knowledge of charity care programs as well as the various government and non-government programs

Special Skills:

Thorough understanding of insurance policies and procedures.

Working knowledge of medical terminology.

Able to perform basic mathematics for payment calculation.

Experience in requesting and processing financial payments.

Intermediate to advanced computer skills.

Where You'll Work

Arroyo Grande Community Hospital, located in Arroyo Grande, California, is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here at www.dignityhealth.org/arroyo-grande.

One Community. One Mission. One California

Pay Range

$24.00 - $29.03 /hour

We are an equal opportunity/affirmative action employer.

Go to Apply

Patient Access Representative

Robert Half • San Luis Obispo, CA • 1w ago

Hospital & Medical

Description We are seeking a Patient Access Representative (Outpatient) to join a dedicated healthcare team on the scenic Central California Coast. This is a unique opportunity for someone interested in a fast-paced heal...

1w ago

Go to Apply

Assistant Nurse Manager DOU

Dignity Health • Santa Maria, CA • 1w ago

Hospital & Medical

Job Summary and Responsibilities Supervises nursing staff assigned to a particular shift. Assigns patients to available nursing staff, taking into consideration the patient's condition and the employee's skill level. Ass...

1w ago

Go to Apply

STAFF NURSE II

Dignity Health • San Luis Obispo, CA • 1w ago

Hospital & Medical

Job Summary and Responsibilities In keeping with the French Hospital Medical Center health care philosophy, the Registered Nurse manages quality patient care through the nursing process. Coordinates plan of care with the...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.