Manager, Enterprise Applications

ALLIANT INSURANCE SERVICES INC • Seattle, WA • 2h ago

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.
More information is available on the company's website at: www.alliant.com.
SUMMARY
Responsible for providing supervisory leadership to Enterprise Applications technical staff, including technical guidance and work load assignment. Manages the staffs support of, maintenance and enhancement of, enterprise-wide systems that run Alliant Insurance Services, Inc. business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides support to our customers, implementation planning, upgrades and support for new business applications.
Manages Enterprise Applications staff troubleshooting and ensures appropriate resolution of system/application issues, application vendors and clients, while aligning application strategies with business goals.
Manages, Leads, mentors and trains staff on industry best practices and technical skills.
Resolves escalated issues arising from operations and requiring coordination with other departments.
Provides project management level support for multiple projects assigned by IT Leadership.
Provides detailed technical and customer support for insurance business applications including, but not limited to ServiceNow, CRMs, agency management systems, marketing tools, collaboration and automation systems/applications, claims and financial systems.
Manages and performs application rollouts and upgrades with vendors, end-users, and IT groups.
Provides analysis and problem definition for production issues.
Identifies, manages, and implements system/process improvements and governance.
Writes and delivers custom reports as requested as well as administrative documentation.
Builds and maintains strong business relationships with all levels of staff and management.
Works closely with technical support staff, administrators, developers and Enterprise Applications staff to ensure application readiness and supportability.
Assists in data cleanup activities with users and project team for conversion purposes.
Develops and maintains a high technical knowledge on enterprise applications and underlying technologies.
Develops policies & procedures outlining all aspects of application development and maintenance including: life-cycle development strategies, testing and implementation plans, and post-implementation monitoring.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in computer technology or equivalent combination of education and experience
Ten (10) or more years experience with application support for enterprise applications, SAAS applications, business office applications, and software development lifecycle SDLC
Experience working with teams working in an Agile methodology
Insurance industry experience
Experience with ITSM tools (ideally, ServiceNow) and support frameworks
SKILLS
Strong knowledge of application support for enterprise applications.
Knowledge of cloud-based applications and SaaS platforms. Familiarity with data integration tools, APIs, and application governance and change management.
Good Project Management skills and the ability to manage multiple projects and systems simultaneously while adapting to rapidly changing priorities.
Good leadership skills that motivate personnel by assisting them with the planning and organizational prioritization of tasks and projects to delivery.
Exceptional analytical and problem-solv

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