Road Supervisor

Go METRO • Cincinnati, OH • 2h ago

Go METRO

Road Supervisor

The road supervisor oversees and manages daily street service operations and customer service concerns as necessary.

ESSENTIAL FUNCTIONS

Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.

Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.

Monitor street operations for on-time performance and schedule and route adherence.

Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.

Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.

Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.

Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.

Accurately document all field observations and ensure file maintenance.

Ability to work in compliance with Metro's policies.

Assist in the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department, and organization accomplishments

Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff

Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran

Perform other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s) Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.

Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.

Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.

Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.

Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.

Education

High School Diploma or GED (Equivalent), Certifications according to local contract requirements

Experience

Three to five years as a coach operator preferred

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