Parts & Service Field Operations Manager- Cleveland

FCA US LLC • Lakewood, OH • 4h ago

Mopar is seeking a strategic and experienced Field Operations Manager to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader-ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.
Key Responsibilities:
Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight.
Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives.
Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed.
Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives.
Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability.
Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success.
Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets.
Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment.
Basic Qualifications:
Bachelor's degree in Business, Automotive Management, or related field.
7+ years of experience in field operations, dealership management, or automotive leadership roles.
Proven experience managing teams and driving performance across multiple locations.
Strong leadership, coaching, and interpersonal skills.
Frequent travel frequently across the region.
Proficiency in performance analytics, reporting tools, and strategic planning
Preferred Qualifications:
Deep understanding of Mopar products, programs, and dealer operations.
Experience leading cross-functional initiatives and change management.
Strong presentation and communication skills for executive-level reporting.
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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