Federal Sales Operations Manager 1449359
Apply (https://jobs.cisco.com/jobs/Login?projectId=1449359)
Location:Annapolis Junction, Maryland, US
Alternate LocationMaryland, Virginia, District of Columbia, DC Metro Area, Beltway
Area of InterestBusiness Strategy and Operations
Compensation Range116000 USD - 146200 USD
Job TypeProfessional
Technology Interest*None
Job Id1449359
The application window is expected to close on: October, 15 th , 2025
NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
Meet the Team
Cisco Workspace for Government (W4G) is a Cisco initiative to provide Cisco software products to our most sensitive US Government customers. It is a groundbreaking new approach to providing software products in an easily consumable platform. Cisco W4G Team helps drive consumption and adoption of software services in the US Federal Government space.
Your Impact
The Cisco W4G Team seeks an outstanding Sales Operation Manager to lead multi-functional programs supporting customers and Federal account teams by managing the W4G application and Cisco sales operations. A unique blend of technical expertise, eye for business, and strong communication and problem-solving skills to balance business needs, operational processes, and customer mission requirements. Drives efficiencies, supports sales initiatives, manages multiple customer engagements, resolves technical and operational issues, and ensures seamless collaboration between internal teams and external partners. Contribute to continuous process improvement and documentation updates to meet evolving standards, while encouraging positive relationships and maintaining a high degree of flexibility!
Serve as the frontline for resolving technical issues related to W4G leading customer Smart Accounts including user management, software licensing, and hardware products.
Assist in gathering customer product and application requirements, develop quotes in Cisco Commerce Workspace (CCW), track order fulfillment, and collaborate closely with Cisco Federal Account Teams and third-party partners to ensure customer mission requirements are met.
Manage multiple customer engagements and ad hoc projects simultaneously with high quality and responsiveness, identifying, escalating, and driving resolution of technical and operational issues.
Contribute to the W4G development lifecycle through process development, documentation, and sharing expertise, maintaining and updating operational documentation to reflect evolving processes and standards.
Acquire and maintain a Secret security clearance and manage technical points of contact in customer accounts.
Demonstrate strong relationship-building, communication, and teamwork skills, with the ability to engage across all management levels and foster multi-functional relationships.
Exhibit high organization, reliability, and decision-making ability, with experience leading and delivering multi-functional programs from conception through integration and support.
Adapt effectively to a dynamic, evolving environment with a strong end-to-end user perspective focused on delivering complete solutions, supported by solid experience in program execution, operations, and understanding of the software development lifecycle.
Minimum Qualifications
2+ years of experience working with Cisco Licensing across Network, Collaboration, Security, and Datacenter technologies.
A solid understanding of Cisco Smart Software Manager (CSSM), various Licensing Models, and the organizational structure of Smart Accounts and Virtual Accounts.
Cisco CCW Experience: Experience using Cisco CCW to create estimates.
Demonstrable ability to effectively collaborate with partners, including experience managing and resolving at least 10 stakeholder-related issues or projects.
5+ years of demonstrated ability working with Cisco devices in an enterprise environment.
Education/ BA or BS In computer science, engineering or related field.
Preferred Qualifications
Knowledge of Cisco's Architectures and products at a high level to support licensing is highly preferred
Active Top Secret Clearance TS/SCI required
High degree of flexibility and ability to work effectively within a dynamic, constantly evolving environment
Demonstrable ability to understand, resolve, and communicate sophisticated technical and business issues
Maintain and continuously update operational documentation to reflect evolving processes and standards
Cisco CSAP Graduate or completion of a similar structured technical and business development program is a plus
Why Cisco!
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
