At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Position Summary
We are seeking a dynamic and experienced Operational Platform Management Team Lead to guide a high-performing team responsible for driving platform operations across a diverse product ecosystem. This role is pivotal in delivering agility at scale, fostering innovation, ensuring operational efficiency, and maintaining regulatory compliance.
Key Responsibilities
People Leadership
Lead, mentor, and develop a team of platform managers and product owners. Foster a collaborative, inclusive, and high-performance culture that aligns with organizational goals.
Agile Product Operations
Operate within an agile framework using tools such as Jira, Dragonboat, and Concourse to manage product backlogs, prioritize work, and ensure alignment with strategic objectives.
Customer & Client Engagement
Partner closely with internal and external customers to understand needs, gather feedback, and translate insights into actionable product improvements. Experience in customer/client services is a strong plus.
Product Strategy & Execution
Collaborate with Product Management to define release timelines, evaluate trade-offs between scope, schedule, and budget, and communicate delivery plans across the organization.
Backlog & Roadmap Management
Oversee the creation and refinement of user stories and acceptance criteria. Ensure backlog prioritization reflects maximum business value and strategic alignment.
Cross-Functional Collaboration
Act as a liaison between business lines and agile teams, or empower team members to do so. Ensure shared understanding of product vision and execution plans.
Continuous Improvement
Employ product management best practices including customer research, data analytics, and market insights to evolve platform capabilities and drive innovation.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Typically six or more years of related experience
Preferred Skills/Experience
Well-developed ability to collaboratively develop and evolve a product backlog
Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset
Demonstrated leadership and interpersonal skills including ability to lead/collaborate with and empower teams
Well-developed verbal and written communication skills
Proficient computer navigation skills
Standard industry certifications such as SAFe, CSPO, or PSPO are preferred
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
