Customer Service Representative

CITY OF RIVER FALLS • River Falls, WI • 3h ago

JOB REQUIREMENTS: This position serves as the first point of contact for the City, providing a welcoming and professional front-desk experience for both internal staff and the public. The role requires excellent communication skills, discretion, and the ability to deliver friendly and efficient customer service. Responsibilities include a variety of administrative and office-support activities such as managing the main telephone line, responding to inquiries, processing payments, and assisting with mail and deliveries. The position also supports multiple departments with tasks related to utilities, court, recreation, and general city services. This position requires regularly scheduled evening hours. ESSENTIAL FUNCTIONS Provide a friendly, courteous, and professional first impression to visitors, the public, and City staff. Communicate clearly and effectively in person, over the phone, and in writing. Demonstrate knowledge of department functions and policies to answer questions and direct individuals appropriately. Handle all resident and City information with the highest level of confidentiality. Receive customer payments, apply them to accounts, and issue receipts accurately. Perform data entry, including utility customer move-ins and move-outs. Balance cash drawers and prepare bank deposits. Enter and distribute service orders as needed for electric and water service calls. Establish, update, and monitor customer payment plans; notify customers of variances as needed. Assist utility customers with budget requests and billing inquiries. Open, process, and distribute incoming mail, invoices, statements, and other correspondence. Assist with purchasing supplies, materials, and equipment. Support customer collections and the electric disconnection process in compliance with internal procedures and PSC regulations. Coordinate customer appointments for water and electric services. Assist customers with Energy Assistance and Commitment to Community programs. Process energy usage requests from outside vendors and customers. Support recreation program registrations. Provide court coverage, citation processing, and docket preparation as needed. Assist with meeting preparation, including board packets and minutes. Issue dog licenses, dog park passes, and parking passes in accordance with City guidelines. Process parking tickets and direct related questions to the appropriate department. Assist with election-related tasks as assigned. ** OTHER EXPERIENCE AND QUALIFICATIONS: KNOWLEDGE, SKILLS and ABILITIES Excellent verbal and written communication skills with the ability to clearly convey information to diverse audiences. Strong interpersonal skills with the ability to remain tactful, professional, and calm in sensitive or challenging situations. Ability to manage multiple priorities and adapt to frequent interruptions. Knowledge of City operations, policies, and procedures or ability to learn quickly. Proficiency in Microsoft Word, Excel, Outlook, and database programs. Strong organizational skills, attention to detail, and ability to maintain confidentiality. Demonstrated ability to work collaboratively as part of a team and build positive relationships with supervisors, co-workers, City staff, and the public. Ability to operate office equipment including telephones, computers, and copy machines. QUALIFICATIONS Minimum Possess a High School Diploma or equivalent. Two years related experience or course work in business, or equivalent combination of education and experience. ** APPLICATION INSTRUCTIONS: Apply Online: www.rfcity.org

Similar Jobs

Portfolio Platform Manager

U.S. Bank • Saint Paul, MN • 1h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

1h ago

Go to Apply

Bilingual Customer Service Representative

Robert Half • Saint Paul, MN • 3h ago

Management & Administrative

Description We are seeking an enthusiastic and detail-oriented Spanish Bilingual Customer Service Representative to join our team remotely. In this role, you will play an integral part in ensuring exceptional service and...

3h ago

Go to Apply

Bilingual Customer Service Representative

Robert Half • Saint Paul, MN • 3h ago

Management & Administrative

3h ago

Go to Apply

Office of Professional Accountability Special Investigator - Investigation Specialist

State of Minnesota • Saint Paul, MN • 4h ago

Management & Administrative

Working Title: Special Investigator Job Class: Investigation Specialist Agency: Corrections Dept Job ID : 89363 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May...

4h ago

Go to Apply

Resource Representative Call Center Agent - State Program Administrator

State of Minnesota • Saint Paul, MN • 4h ago

Management & Administrative

Working Title: Resource Representative Call Center Agent Job Class: State Program Administrator Agency: Revenue Department Job ID : 89421 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Tem...

4h ago

Go to Apply

Quality Assurance Specialist - Human Services Program Representative 2

State of Minnesota • Saint Paul, MN • 4h ago

Management & Administrative

Working Title: Quality Assurance Specialist Job Class: Human Services Program Representative 2 Agency: Human Services Dept Job ID : 89540 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Tem...

4h ago

Go to Apply

Office Assistant

COH Holdings • River Falls, WI • 5h ago

Management & Administrative

Weekend Office Assistant River Falls CBRF II Comforts of Home is looking for a Weekend Office Assistant to join our team! Schedule: Part-Time, AM Wage: $17.50 -$20.50 per hour Are you compassionate towards others? Are yo...

5h ago

Go to Apply

Supply Chain Services Associate

Regions Hospital • Saint Paul, MN • 8h ago

Management & Administrative

Regions Hospital's Supply Chain team focuses on the effective and efficient use of resources to deliver the right product, in the right quantity, at the right time, to the right place throughout the hospital. The Supply...

8h ago

Go to Apply

Account Manager (West)

Dodge Construction Network • Saint Paul, MN • 8h ago

Management & Administrative

Account Manager (West) Location: Remote, United States Description The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and...

8h ago

Go to Apply

Operations Manager

CVS Health • Hastings, MN • 17h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.