Customer Service Specialist
We are looking for a Customer Service Specialist to join our Shelby team!
As our Customer Service Specialist you will, play a critical role in supporting both customer service operations and sales team goals. Under general supervision, handles customer inquiries before and/or after the sale and supports the sales team in meeting their objectives.
Location: Shelby, NC
Salary: $52,800 to $60,000 + bonus opportunity
Please note that the salary range information provided is a general guideline only, reflecting a position based in NC. Criteria such as the candidate's qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *
Your Challenge
Serves as the primary point of contact for customer inquiries related to products, services and equipment failure issues, providing timely and accurate information. Handles and resolves escalated calls from junior colleagues. Escalates more complex problems to senior specialists or technical teams when necessary.
Coordinates activities with the Customer Service Representatives and provides direction and guidance.
Supports sales team by developing and maintaining positive customer relations with clients/customers. Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures. Provides clear and concise reports on equipment failures, trends, and recurring issues to management.
Provides support to Sr. Management on various work initiatives.
What You Bring
Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams.
Min 2 years
US citizenship required
Solid understanding of equipment failure documentation and reporting methods.
Willingness to provide direction and guidance to more junior colleagues.
Attention to detail and organizational skills.
Ability to work collaboratively with cross-functional teams, including technical and sales departments.
Who We Are
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Curtiss-Wright Actuation Division designs, manufactures, and supports electro-mechanical actuation products and systems for use in demanding applications in Aerospace, Defense and Industrial Automation markets. Our market leading solutions help improve the reliability, efficiency and performance of our customers' operations and platforms, as well as reducing their environmental impact with energy efficient electro-mechanical designs and technology. For the Aerospace market, we supply actuation systems for flight control, landing gear, utility and other applications on both commercial and military aircraft. In Ground & Naval Defense markets, we support a wide array of applications ranging from door assist, ramp and hatch actuation, weapons handling systems, radar and launch platform actuation, and robotic (AUV/ROV) actuation.
To learn more, please visit us at About | Actuation Division | Curtiss-Wright (cw-actuation.com) (https://www.cw-actuation.com/en-gb/about)
*Please note, benefits are country specific and may vary from location to location.
LI-CM1
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (TACOE@curtisswright.com) _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. (TA_COE@curtisswright.com)
For US Applicants: EEO is The Law - click here for more information. (https://www.eeoc.gov/poster)
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments - Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall - we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers' expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
