Assistant Customer Service Manager Binghamton, NY

Price Chopper • Binghamton, NY • 16h ago

Pay Range: $16.25- $25.00

SUMMARY

Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. Responsible for ensuring that the highest level of customer service and courtesy is provided at all times. Consistently work within company 5S efficiency standards. Ensure each associate asks each customer for an AdvantEdge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrink-related items and how to control. Responsible for training and supervising all cashiers, bottle associates and service clerks. Schedule associates and performs other administrative-like duties. Maintain cashier controls and security in accordance with company policies and procedures. Ensure cash controls and over/short policies are adhered to. Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control. Responsible for cash control of all media's collected at registers, according to company policies and procedures. Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations. Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc). Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures. Responsible for ensuring that all pricing errors are recorded on a timely basis. Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure that all Front End merchandising racks (i.e.: cigarettes and candy) have adequate levels of merchandise and are kept neat and clean. Ensure that all Front End associates consistently work within company efficiency standards. Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Satisfactory Performance Reviews. Strong Organizational skills and ability to multi-task. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong communication skills. Basic Literacy. Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours

Exposure to Hot Environment Occasional 1-3 Hours

Bending Constant 5-8 Hours

Walking Constant 5-8 Hours

Standing Constant 5-8 Hours

Sitting Occasional 1-3 Hours

Squatting/Kneeling Constant 5-8 Hours

Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours

Twisting Constant 5-8 Hours

Pivoting Constant 5-8 Hours

Lifting Occasional 1-3 Hours up to 75lbs

Pushing/Pulling Frequent 3-5 Hours up to 75lbs

Lifting Frequent 3-5 Hours up to 50lbs

Lifting Occasional 1-3 Hours up to 25lbs

EQUIPMENT USED

Phone

Computer Applications

Calculator

Cleaning tools, mop, broom, rake, and shovel

Floor Machine

*_ _Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Similar Jobs

Retail Sales Associate

Verizon • Vestal, NY • 1d ago

Retail & Hospitality

When you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people li...

1d ago

Go to Apply

Bartender

Tioga Downs Casino Resort • Nichols, NY • 3d ago

Retail & Hospitality

Bartender Tioga Downs is hiring a friendly and energetic Bartender who is responsible for beverage service to bar guests and Beverage/Food Servers in an assigned service station, ensuring efficient and prompt service for...

3d ago

Go to Apply

Assistant Manager I

Family Dollar • Binghamton, NY • 5d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

5d ago

Go to Apply

Front Desk Agent

Tioga Downs Casino Resort • Nichols, NY • 1w ago

Retail & Hospitality

Front Desk Agent Do you have a passion for customer service? Tioga Downs is looking for a Front Desk Agent to provide top-notch customer service for our Hotel guests. ESSENTIAL DUTIES AND RESPONSIBILITIES include the fol...

1w ago

Go to Apply

Restaurant Host/Hostess/Cashier

Tioga Downs Casino Resort • Nichols, NY • 1w ago

Retail & Hospitality

Host/Hostess/Cashier Tioga Downs is hiring for Host/Hostess/Cashiers for our popular County Fair Buffet. You will provide our guests with a delightful dining experience from the initial reception until the final good-bye...

1w ago

Go to Apply

Crew Member

Tioga Downs Racetrack LLC • Nichols, NY • 1w ago

Retail & Hospitality

Tioga Downs is looking for a Dunkin Crew Member - $15.50/hour PLUS Tips! Tioga Downs is looking for energetic Crew Members to join our Dunkin' / Baskin Robbins team. The Crew Member is responsible for delivering great an...

1w ago

Go to Apply

Deli Production Team Member

Pilot Company • New Milford, PA • 1w ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.54 - $16.08 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1w ago

Go to Apply

Cashier

Pilot Company • New Milford, PA • 1w ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.38 - $14.88 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1w ago

Go to Apply

Retail Merchandiser

Interactions Marketing • Owego, NY • 1w ago

Retail & Hospitality

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutio...

1w ago

Go to Apply

Retail Merchandiser

Interactions Marketing • Endicott, NY • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.