Associate Collections Representative

UnitedHealth Group • Milwaukee, WI • 7h ago

This position is Remote in the states of Minnesota or Wisconsin. You will have the flexibility to work remotely* as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for receiving and initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels' patients on financial assistance programs.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday - Thursday, 8:00am - 4:30pm CST and Friday, 7:30am - 4:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

Coordinates the resolution of unpaid accounts

Receives and resolves calls from patients, insurance companies, attorneys, and departments

Obtains and processes payments

Collaborates with patients to create payment arrangements

Updates incomplete and missing account information

Documents collection activities

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR older

1+ years of experience working in healthcare billing, healthcare collections or healthcare accounts receivable

Although not common, ability to travel onsite to 2925 Chicago Ave, Minneapolis, MN 55407 for any major computer issues that arise

Equipment pick up is required on day one if you reside within 2 hours of 2925 Chicago Ave, Minneapolis MN 55407. For those outside the area, equipment will be shipped

Ability to work Monday- Thursday, 8:00am - 4:30pm CST and Friday, 7:30am - 4:00pm CST

Preferred Qualifications:

1+ years of EPIC or similar EMR systems experience

Telecommuting Requirements:

Reside within the states of Minnesota or Wisconsin

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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