Guest Services Agent

Marriott • Grapevine, TX • 4h ago

Additional Information

Job Number 25164744

Job Category Rooms & Guest Services Operations

Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP (https://www.google.com/maps?q=Gaylord%20Texan%20Resort%20%26%20Convention%20Center%2C%201501%20Gaylord%20Trail%2C%20Grapevine%2C%20Texas%2C%20United%20States%2C%2076051)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: $17.75

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment @types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Housekeeping Office Coordinator

Omni Hotels • Frisco, TX • 3h ago

Retail & Hospitality

Location THE MODERN HOME OF AMERICAN GOLF Discover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. St...

3h ago

Go to Apply

Hotel Maintenance Supervisor

Kinseth Hospitality Companies • Dallas, TX • 4h ago

Retail & Hospitality

70,000 annual salary ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Directs and trains hotel staff engaged in painting, performing structural repairs to masonry, woodwork, and...

4h ago

Go to Apply

Retail Sales Agent (Full Time)

Omni Hotels • Frisco, TX • 4h ago

Retail & Hospitality

4h ago

Go to Apply

Housekeeping Room Attendant

Omni Hotels • Fort Worth, TX • 4h ago

Retail & Hospitality

Location Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacen...

4h ago

Go to Apply

Housekeeper (Full-Time/Evenings)

Texas Health Resources • Dallas, TX • 4h ago

Retail & Hospitality

Housekeeper (Full-Time / Evenings) Bring your passion to Texas Health so we are Better + Together Work location: Texas Health Dallas - 8200 Walnut Hill Ln., Dallas, TX, 75231 Work hours: Full-Time, 40 hours, Evening Shif...

4h ago

Go to Apply

Host or Hostess

Marriott • Fort Worth, TX • 4h ago

Retail & Hospitality

Additional Information Job Number 25164159 Job Category Food and Beverage & Culinary Location The Worthington Renaissance Fort Worth Hotel, 200 Main Street, Fort Worth, Texas, United States, 76102VIEW ON MAP ( https:...

4h ago

Go to Apply

Front Desk Agent

Marriott • Plano, TX • 4h ago

Retail & Hospitality

Additional Information Evening Shift, Overnight Shift, Flexibility Required, Pay: $17.75/hr Job Number 25164702 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Dallas Plano in Legacy Par...

4h ago

Go to Apply

Assistant Store Manager

Extra Space Storage • Lewisville, TX • 4h ago

Retail & Hospitality

Will work between multiple stores in the district. The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and...

4h ago

Go to Apply

Housekeeping

Marriott • Plano, TX • 4h ago

Retail & Hospitality

Additional Information Full Time, Flexibility Required Job Number 25164704 Job Category Housekeeping & Laundry Location Courtyard by Marriott Dallas Plano in Legacy Park, 6840 North Dallas Parkway, Plano, Texas, Unit...

4h ago

Go to Apply

Bistro Attendant PM Shift

Marriott • Arlington, TX • 4h ago

Retail & Hospitality

Additional Information Job Number 25164114 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Dallas Arlington/Entmt Distr, 1500 Nolan Ryan Expressway, Arlington, Texas, United States, 7601...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.