At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
We are seeking a strategic and results-oriented Director of Virtual Payments Sales to lead a high-performing team of Virtual Payments Specialists and Sales Prequalification Specialists serving small business clients with annual revenues up to $2.5MM.
This leader will be responsible for driving sales performance, optimizing virtual and branch-integrated workflows, and expanding adoption of our Business Essentials payment solutions.
The ideal candidate brings strong leadership, deep knowledge of payment products, and a passion for innovation in virtual sales delivery. This leader will primarily report to a regional leader of sales in the West region.
Key Responsibilities
Team Leadership & Development:
Lead, coach, and develop a team of Virtual Payments Specialists as well as Sales Prequalification Specialists focused on outbound/inbound sales and branch overflow support.
Establish clear performance goals, KPIs, and accountability standards.
Foster a culture of collaboration, continuous learning, and customer-centric selling.
Develop a winning team through recruiting, hiring, and mentoring.
Sales Strategy & Execution:
Design, implement, and execute successful sales strategies to grow adoption of Business Essentials payment solutions across the small business segment, and sales campaigns.
Monitor team performance and pipeline activity to ensure consistent achievement of sales targets.
Analyze sales data and market trends to identify growth opportunities and refine outreach tactics.
Branch Network Integration:
Serve as a liaison between virtual sales and prequalification of leads to sales field from branch and calling lead lists.
Operational Excellence:
Oversee call center operations including outbound campaigns, inbound call handling, and CRM utilization.
Ensure compliance with internal policies, regulatory requirements, and quality standards.
Provide regular reporting to senior leadership on team performance, customer feedback, and strategic initiatives.
Successfully manage client escalations and issues
Key Qualifications
7+ years of experience in sales leadership, preferably in payments, financial services, or fintech.
Proven success managing remote or hybrid sales teams.
Strong understanding of small business needs and digital payment solutions.
Excellent communication, coaching, and strategic planning skills.
Proficiency in CRM platforms (e.g., Salesforce) and virtual collaboration tools.
Must live in the Tempe Phoenix AZ area.
Basic Qualifications
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Bachelor's degree, or equivalent work experience
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Typically eight to 10 years of relevant experience
Preferred Skills
Strong leadership presence: ability to inspire and communicate vision of excellence
Considerable knowledge and experience in payment processing
Problem escalation and resolution skills
Excellent customer service and follow up skills
Exceptional verbal and written communication skills
Team player with excellent collaboration skills
A well-established pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity is critical to being successful in this role
Ability to manage and execute multiple priorities effectively
Location Expectations
This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
