Partner Operations Manager, Music
corporatefare_ Google place New York, NY, USA; Los Angeles, CA, USA; +2 more; +1 more
Early
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
infooutline_
X
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA .
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
2 years of experience in customer support or client services, troubleshooting and resolving customer issues.
Experience in technical troubleshooting, process improvement, operations, consulting, or other roles involving support or customer experience design.
Experience using Spreadsheet.
Preferred qualifications:
Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
Experience working in the Music industry, with Music stakeholders, or in Music Rights Management.
Knowledge of data analytics, data visualization, spreadsheets, or SQL.
Ability to manage multiple, time-sensitive work streams with engaging priorities while working separately to drive projects to completion with little guidance and high attention to detail.
Ability to be proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
Ability to troubleshoot technical issues.
About the job
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.
As a Partner Operations Manager, you will provide YouTube support to some of our largest managed Music partners (e.g., labels, publishers, artists). You will become a YouTube product expert, solve the issues of our Music partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams in order to drive product solutions, and for developing process improvements that enhance internal operations. You will work closely with other partner-facing teams to provide value-add services to help increase Music partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .
Responsibilities
Provide operational support to manage partners on the YouTube platform, primarily through email and video conferencing (VC) communication. Own escalations from vendor agents, solving issues of increased complexity and timeliness.
Serve as a solutions consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Technical Field Partner Engineers to solve partner issues, develop business plans, and share insights for partner growth.
Streamline operational workflows and drive consistent and measurable process improvements.
Identify, establish and leverage key metrics to evaluate data both quantitatively and qualitatively and use data to advocate for and drive decisions that advance YouTube's interests and business.
Contribute to scaling Creator Success Operations for YouTube through innovation, efficiency gains, and root cause analysis.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\KnowYourRights\10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
