Description
The Private Wealth Operational Risk Manager may support either the independent Risk Oversight of the Business Unit(s) or the measurement and aggregation functions within the broader risk framework. In supporting the independent risk oversight function, the business line supported predominantly includes Private Wealth. This role assists in ensuring that the First Line of Defense appropriately manages risks relative to the unit's business activities. This may include all aspects of material risk related to how the business develops, launches, sells, and processes products and services. This role helps to establish and maintain strong relationships across lines of defense to ensure Private Wealth risk management practices are delivered in alignment with policy and business strategy. The role may be collocated as needed with the relevant business and must be actively engaged to support the business by providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent risk program is effectively implemented.
To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.
Primary responsibilities include:
Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream risks and issues. Work with business units to ensure a strong Private Wealth Risk and Compliance culture and control environment awareness. Serve as an advisor to the business unit colleagues and risk management.
Provide day-to-day support to Operational Risk leadership with knowledge and expertise on the appropriate implementation of Private Wealth Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of Wealth business unit's activities and products.
Support the Risk Division/Oversight strategy, to build, synthesize and communicate a comprehensive, principle-based view of risk management; implement robust oversight programs to ensure an effective, credible challenge and opinion as a second line function.
Continuously improve upon framework implementation strategy with business management, Private Wealth Business Unit Risk Management, and other Risk colleagues to ensure an open, adequate and effective risk mitigation culture.
Ensure appropriate exam outcomes through Private Wealth exam management protocols.
Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues.
Ensure engagement with the team, as an individual contributor, to enable the supported business to remain current with frameworks in a well-controlled environment in tandem with Citizens' strategic goals as well as industry best practices.
Take a proactive approach to advance teamwork, transparency, and accountability.
Qualifications:
5+ years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and/or Regulatory Agency
Operational Risk Management experience.
Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment.
Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).
Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.
Strong analytical capabilities to provide data-centric insights.
Excellent communication skills and experience producing high-quality materials for management consumption.
Education:
Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience.
Hours & Work Schedule: 4 days in the office, 1 working from home
Hours per Week: 40
Work Schedule: Monday-Friday
Pay Transparency
The salary range for this position is $80,000-$125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
10/31/2025
