Customer Service Representative

Robert Half • Romeoville, IL • 9h ago

Description

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Romeoville, Illinois. In this role, you will be the main point of contact for customers, ensuring their orders are processed accurately and efficiently. This is an excellent opportunity for an individual with strong communication skills and a passion for providing exceptional service.

Responsibilities: - Enter customer orders into the company database with precision and efficiency. - Verify all order details, including customer information and payment methods, before processing. - Communicate with customers to confirm order specifics and promptly resolve any discrepancies. - Coordinate with internal departments to ensure product availability and timely order fulfillment. - Maintain accurate and up-to-date customer records by logging order details. - Respond to inbound customer inquiries with professionalism and provide clear solutions. - Manage both inbound and outbound calls to address customer needs effectively. - Collaborate with team members to enhance overall customer satisfaction.

Benefits available to contract/contract to hire professionals, include medical, vision, dental and life and disability insurance

Requirements - At least 2 years of experience in a customer service role, preferably in a call center or similar environment. - Proficiency in order entry and handling customer transactions. - Strong verbal and written communication skills. - Experience managing inbound and outbound calls with a customer-focused approach. - Ability to work efficiently and maintain accuracy under pressure. - Familiarity with database systems and CRM tools. - Excellent problem-solving skills and attention to detail.

Click Apply NOW TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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