Customer Service Administrator

Aston Carter • Wayne, PA • 3h ago

Aston Carter is seeking a motivated Customer Service Representative to join our client's team. In this role, you will provide excellent customer service by responding to customer inquiries via phone, processing payments, maintaining accounts, and supporting vendors. This is a great opportunity for individuals looking to start or grow their career in financial services and customer support.

Key Responsibilities

Provide customer service via telephone, addressing inquiries in a timely and professional manner.

Proactively contact customers to enroll them in direct debit and email invoicing programs.

Build and maintain relationships with vendors and lessees.

Maintain ACH account information and process maintenance journal requests.

Handle incoming customer calls, process address changes, and update account information.

Process requests for lease documentation, fee waivers, insurance cancellations, and payments by phone.

Perform account audits and reconciliations.

Adjust grace periods, due dates, and purchase order numbers as needed.

Complete credit reference requests, lease assignment requests, and tax requests.

Support outside vendor requests and maintain accurate records.

Qualifications

High School Diploma required; some college preferred.

0-2 years of customer service experience (call center experience preferred).

Experience in financial services or leasing industry is a plus.

Excellent verbal and written communication skills.

Basic math skills and analytical thinking.

Proficiency with Microsoft Office and basic PC skills.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Wayne,PA.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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