Customer Service Manager

Robert Half • Stockton, CA • 13h ago

Description We are looking for an experienced Customer Service Manager to oversee daily branch operations, drive sales growth, and lead a team in delivering exceptional customer service. In this role, you will ensure operational efficiency, compliance with regulations, and the promotion of a service-oriented culture through effective coaching and staff development. This is a Contract-to-Permanent position based in Stockton, California.

Responsibilities:

Manage the daily operations of the branch, including teller activities, vault balancing, and customer service functions.

Drive sales and revenue growth by promoting and selling a variety of bank products and services.

Ensure compliance with regulatory requirements and maintain operational soundness within the branch.

Supervise, coach, and develop branch staff to meet service expectations, policies, and procedures.

Conduct regular one-on-one meetings and team discussions to set goals and address operational issues.

Oversee hiring, training, and retention efforts to build a skilled and motivated team.

Maintain staff schedules to ensure adequate coverage and efficient workflow.

Address customer concerns by providing timely resolutions and maintaining high levels of confidentiality.

Participate in community engagement and establish strong public relations with customers and local organizations.

Perform audits and pre-audits to identify risks and ensure adherence to compliance procedures. Requirements - Minimum of 3 years of experience in a customer service or management role, preferably within the banking industry.

Strong knowledge of deposit, consumer, and business banking products and services.

Proven ability to lead teams and foster a high-morale work environment.

Exceptional interpersonal and communication skills with a focus on customer satisfaction.

Proficiency in using computer systems and technology relevant to banking operations.

Certified Notary Commission and Medallion Certification are preferred.

Ability to maintain confidentiality and handle sensitive situations professionally.

Familiarity with regulatory compliance and operational risk management practices. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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