Financial Collections Representative

TEKsystems • Albuquerque, NM • 18h ago

Job Description

The Account Resolution Representative is responsible for attempts to bring delinquent borrowers current on their loans and to maintain a satisfactory delinquency ratio.

Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members. Establish contact with borrowers via telephone, mail or e-mail.

Conduct collection efforts respectfully but with persistence and persuasiveness.

Maximize the collections and/or recovery of credit union assets from delinquent and charged-off accounts by collecting on assigned delinquency portfolios for the 30, 60, 90 days and over in addition to collection on the mortgage portfolio.

Obtain from member the reason for delinquency in order to determine whether to extend payments, to refinance or modify the loan, to repossess, foreclose, or to charge-off the loan.

Counsel the member on the various programs that are available when there is a hardship situation.

Correspond with auction for remarketing of repossessed collateral. Provide for safekeeping of collateral and make recommendations for its liquidation.

Prepare documents for Attorneys when legal action is required.

Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, FCBA, UCC, BK Laws, FDCPA, TCPA AND FCRA.

Knowledge and ability to perform additional tasks as needed includes:

Repossession process, account updates and checklist items.

Posting delinquent payments

Processing GAP Insurance Claims

Charge-offs and referrals to outside agencies for collections

Foreclosures processing

Qualifications

1 to 3 years of Member Services/Collections experience in a financial services space (i.e., credit union, bank, etc.)

MUST have experience working in the financial industry

Strong communication skills (written and verbal)

Ability to work well with members and KCU employees

Multi-tasking and problem-solving skills

Outstanding customer service skills

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Albuquerque,NM.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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