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JOB DESCRIPTIONWork involves assisting the public in a fast-paced, high-volume call center by providing accurate information in accordance with the Business Public Filing Divisionand#8217;s specific guidelines, applicable statutes, and policies and procedures. Use database and other applications to assist attorneys and the public regarding documents that create or affect business entities required by law to be filed with the Secretary of State, or provide information on existing business entities. Daily job responsibilities will include: conducting preliminary name availability searches while applying the sectionand#8217;s regulations and guidelines; providing public information from an internal database; providing general information regarding the agencyand#8217;s standard approved forms and filing fees; and forwarding customers to appropriate sections for additional assistance. Maintain a positive attitude while helping to resolve service issues by clarifying the customerand#8217;s inquiry, selecting and explaining the best solution to solve the problem. ESSENTIAL ABILITIES AND RESPONSIBILITIES:and#183; Ability to answer a high volume of telephone calls and respond to numerous email inquiriesand#183; Ability to handle and resolve customer complaintsand#183; Ability to deal professionally and courteously with the public and with agency personneland#183; Ability to quickly and accurately retrieve information from a computer databaseand#183; Ability to explain the regulations, policies, and procedures of the section and#183; Ability to communicate effectively, orally and in writingand#183; Ability to maintain composure in high-pressure situationsand#183; Ability to willingly accept and use feedback to improve performanceand#183; Ability to quickly learn the rules and procedures related to the Business Public Filings Divisionand#183; Ability to adapt successfully to changeand#183; Ability to successfully function as a team member and work effectively with team leaders, managers, and co-workersand#183; Ability to cross-train within the section, resulting in job versatility, and to acquire additional in-depth knowledge of the sectionand#8217;s operationsand#183; Ability to meet personal and team performance measuresand#183; Ability to maintain regular and punctual attendance Monday - Friday from 8 am to 5 pmand#183; Ability to work independently and under general supervisionand#183; Perform other duties as assigned YOUR APPLICATION FOR EMPLOYMENT MUST SHOW HOW YOU MEET EACH OF THE FOLLOWING QUALIFICATIONS: REQUIRED QUALIFICATIONS: and#183; Minimum one year of work experience in customer service or call centerand#183; Ability to @type a minimum of 40 CWPMand#183; Minimum one year of administrative experience EDUCATION: and#183; High school diploma or equivalent certificate KNOWLEDGE SKILLS: and#183; General office practices and proceduresand#183; Attention to detail and accuracyand#183; Using a personal computer with Microsoft softwareand#183; Skill in providing quality customer service in a courteous and professional mannerand#183; Skill in using professional telephone etiquetteand#183; Writing, using proper grammar, spelling, and punctuationand#183; Effective at conveying information and identifying, defining, and solving problemsand#183; Outstanding phone and verbal communication skills, along with active listeningand#183; Ability to perform duties in a stationary (seated) position with occasional periods of walking.and#183; Must be able to lift and carry boxes weighing up to thirty (30) pounds. PREFERRED EXPERIENCE:and#183; One year (30 semester hours) of collegeand#183; Ability to read, write, and speak Spanish This job description reflects managementand#8217;s assignment of essential functions and position responsibilities. Nothing in this job description restricts managementand#8217;s rights to assign or reassign duties and responsibilities to this job at any time.Information for Veterans, Reservists, or GuardsmenThe following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the minimum qualifications for this posting have been met.
Qualifications: YOUR APPLICATION FOR EMPLOYMENT MUST SHOW HOW YOU MEET EACH OF THE FOLLOWING QUALIFICATIONS: REQUIRED QUALIFICATIONS: and#183; Minimum one year of work experience in customer service or call centerand#183; Ability to @type a minimum of 40 CWPMand#183; Minimum one year of administrative experience EDUCATION: and#183; High school diploma or equivalent certificate KNOWLEDGE SKILLS: and#183; General office practices and proceduresand#183; Attention to detail and accuracyand#183; Using a personal computer with Microsoft softwareand#183; Skill in providing quality customer service in a courteous and professional mannerand#183; Skill in using professional telephone etiquetteand#183; Writing, using proper grammar, spelling, and punctuationand#183; Effective at conveying information and identifying, defining, and solving problemsand#183; Outstanding phone and verbal communication skills, along with active listeningand#183; Ability to perform duties in a stationary (seated) position with occasional periods of walking.and#183; Must be able to lift and carry boxes weighing up to thirty (30) pounds. PREFERRED EXPERIENCE:and#183; One year (30 semester hours) of collegeand#183; Ability to read, write, and speak Spanish This job description reflects managementand#8217;s assignment of essential functions and position responsibilities. Nothing in this job description restricts managementand#8217;s rights to assign or reassign duties and responsibilities to this job at any time.Information for Veterans, Reservists, or GuardsmenThe following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the minimum qualifications for this posting have been met.
